# Workforce Management

Skill · Human Resources and People Operations

Canonical page: https://career.thegoodapps.co/skills/workforce-management

Workforce management (WFM) is the set of processes and software used to optimize employee scheduling, forecast staffing needs, track attendance, and manage labor costs, commonly used in call centers, retail, and healthcare settings. Managers and WFM analysts use platforms like Kronos, ADP, or NICE to align staffing levels with anticipated demand while ensuring compliance with labor laws. It's a key competency for operations managers and HR/workforce analysts.

## Workforce Management in the job market

- Open roles: 7
- Employers hiring: 5
- Last checked: September 13, 2026

## Roles that use Workforce Management

- [Call Center Manager](https://career.thegoodapps.co/occupations/call-center-manager) — 1
- [Management Consultant](https://career.thegoodapps.co/occupations/management-consultant) — 1
- [Operations Manager](https://career.thegoodapps.co/occupations/operations-manager) — 1
- [Payroll Manager](https://career.thegoodapps.co/occupations/payroll-manager) — 1

## Employers hiring for Workforce Management

- [Intuit](https://career.thegoodapps.co/organizations/intuit) — 3 open roles
- [Accenture](https://career.thegoodapps.co/organizations/accenture) — 1 open role
- [DXC Technology](https://career.thegoodapps.co/organizations/dxc-technology) — 1 open role
- [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr) — 1 open role
- [Under Armour](https://career.thegoodapps.co/organizations/under-armour) — 1 open role

Related skills: [ADP](https://career.thegoodapps.co/skills/adp), [Genesys Cloud](https://career.thegoodapps.co/skills/genesys-cloud), [Five9](https://career.thegoodapps.co/skills/five9), [Talkdesk](https://career.thegoodapps.co/skills/talkdesk), [UKG (Ultimate Kronos Group)](https://career.thegoodapps.co/skills/ukg-ultimate-kronos-group), [Kronos](https://career.thegoodapps.co/skills/kronos), [Manufacturing and Production](https://career.thegoodapps.co/skills/manufacturing-and-production), [Dayforce](https://career.thegoodapps.co/skills/dayforce)

## Open roles requiring Workforce Management (7)

- [Manager - Insurance Call Center (FINRA certified)](https://career.thegoodapps.co/jobs/1de0adc0-dd18-4c17-a383-bcd54fc6fe87/manager-insurance-call-center-finra-certified-at-dxc-technology) at [DXC Technology](https://career.thegoodapps.co/organizations/dxc-technology)
- [Director, Global Payroll & HR Operations](https://career.thegoodapps.co/jobs/8fa0f044-c2e5-4b19-ab25-c80ca4978253/director-global-payroll-hr-operations-at-under-armour) at [Under Armour](https://career.thegoodapps.co/organizations/under-armour) — Full-time, Baltimore, MD, $165,000 – $220,000
- [Cloud Contact Center (Genesys) Consultant/Manager - Mexico](https://career.thegoodapps.co/jobs/b3b3b498-dced-40cc-a9cf-d6a249a7b9c1/cloud-contact-center-genesys-consultant-manager-mexico-at-accenture) at [Accenture](https://career.thegoodapps.co/organizations/accenture)
- [Lead Managed Services Consultant](https://career.thegoodapps.co/jobs/53f71373-1c85-438b-a21a-d92a11d5be19/lead-managed-services-consultant-at-sprinklr) at [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)
- [Principal Vendor Partner Manager](https://career.thegoodapps.co/jobs/28e1a78f-cc26-4042-8364-e3f6b2209af7/principal-vendor-partner-manager-at-intuit) at [Intuit](https://career.thegoodapps.co/organizations/intuit) — San Diego, California, United States | Toronto, Ontario, Canada, CA$148,500 – CA$201,000
- [Head of Core & Premium Accountant Support](https://career.thegoodapps.co/jobs/325eed2a-53c3-4b7d-8872-3408e6b20497/head-of-core-premium-accountant-support-at-intuit) at [Intuit](https://career.thegoodapps.co/organizations/intuit) — Mountain View, CA
- [Director, Service Delivery — Money Services & Workforce Solutions](https://career.thegoodapps.co/jobs/6bedb6d7-6982-43fc-9d31-d9e822aee6e5/director-service-delivery-money-services-workforce-solutions-at-intuit) at [Intuit](https://career.thegoodapps.co/organizations/intuit) — San Diego, CA, $251,500 – $340,000