# Ticket Triage

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/ticket-triage

Ticket triage is the process of reviewing, categorizing, and prioritizing incoming support or issue tickets based on urgency, impact, and complexity before assigning them to the appropriate team or individual. Customer support agents, IT help desks, and software engineering teams use triage to ensure critical issues are addressed quickly while balancing workload. It is a key operational skill in support and service management roles.

Related skills: [Zendesk](https://career.thegoodapps.co/skills/zendesk), [Help Desk Support](https://career.thegoodapps.co/skills/help-desk-support), [Incident Management](https://career.thegoodapps.co/skills/incident-management), [Prioritization](https://career.thegoodapps.co/skills/prioritization)

## Open roles requiring Ticket Triage (0)

None of the roles we have read name this skill yet. A large share of the visible corpus has not been parsed for skills, so this is at least as likely to be our backlog as the market's verdict.