# Service Management

Skill · Business and Management

Canonical page: https://career.thegoodapps.co/skills/service-management

Service management is the discipline of designing, delivering, managing, and improving how organizations offer services to customers or employees, often guided by frameworks like ITIL (Information Technology Infrastructure Library). It covers processes such as incident management, change management, and service desk operations to ensure services meet business needs efficiently. It is a core competency for IT service managers and operations leaders.

## Roles that use Service Management

- [Director of Engineering](https://career.thegoodapps.co/occupations/director-of-engineering) — 1

Related skills: [ITIL](https://career.thegoodapps.co/skills/itil), [Incident Management](https://career.thegoodapps.co/skills/incident-management), [ServiceNow](https://career.thegoodapps.co/skills/servicenow), [Change Management](https://career.thegoodapps.co/skills/change-management)

## Open roles requiring Service Management (1)

- [Director, Infrastructure Engineering](https://career.thegoodapps.co/jobs/21421b0c-0d87-4013-bfe1-3ee4a4219de2/director-infrastructure-engineering-at-columbia-sportswear) at [Columbia Sportswear](https://career.thegoodapps.co/organizations/columbia-sportswear) — Full-time, Portland, OR