# Product Knowledge

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/product-knowledge

Product knowledge is a deep, practical understanding of a company's products or services, including their features, benefits, use cases, and limitations compared to competitors. Sales representatives, customer support staff, and retail employees rely on strong product knowledge to answer customer questions confidently and recommend the right solution. It's typically built through training programs, hands-on use, and ongoing updates as products evolve.

## Product Knowledge in the job market

- Open roles: 49
- Employers hiring: 13
- Last checked: September 13, 2026

## Asked for alongside Product Knowledge

Measured from the 49 open roles that name Product Knowledge, not from a curated list.

- [Customer Service](https://career.thegoodapps.co/skills/customer-service) — 16 roles (32.7%)
- [Visual Merchandising](https://career.thegoodapps.co/skills/visual-merchandising) — 16 roles (32.7%)
- [Customer Relationship Management](https://career.thegoodapps.co/skills/customer-relationship-management) — 6 roles (12.2%)
- [Sales](https://career.thegoodapps.co/skills/sales) — 6 roles (12.2%)
- [Retail Sales](https://career.thegoodapps.co/skills/retail-sales) — 3 roles (6.1%)

## Where Product Knowledge roles are

- [Carlsbad, CA](https://career.thegoodapps.co/jobs/in/carlsbad-ca) — 2
- [Jacksonville, FL](https://career.thegoodapps.co/jobs/in/jacksonville-fl) — 2
- [Albany, NY](https://career.thegoodapps.co/jobs/in/albany-ny) — 1
- [Atlanta, GA](https://career.thegoodapps.co/jobs/in/atlanta-ga) — 1
- [Bethlehem, PA](https://career.thegoodapps.co/jobs/in/bethlehem-pa) — 1
- [Braintree, MA](https://career.thegoodapps.co/jobs/in/braintree-ma) — 1

Among the 33 of 49 open roles we could place on a map.

## Roles that use Product Knowledge

- [Sales Representative](https://career.thegoodapps.co/occupations/sales-representative) — 8
- [Retail Store Manager](https://career.thegoodapps.co/occupations/retail-store-manager) — 3
- [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager) — 1
- [Keyholder](https://career.thegoodapps.co/occupations/keyholder) — 1
- [Sales Associate](https://career.thegoodapps.co/occupations/sales-associate) — 1
- [Sales Engineer](https://career.thegoodapps.co/occupations/sales-engineer) — 1

## Employers hiring for Product Knowledge

- [Tory Burch](https://career.thegoodapps.co/organizations/tory-burch) — 12 open roles
- [Comcast](https://career.thegoodapps.co/organizations/comcast) — 8 open roles
- [Levi Strauss & Co.](https://career.thegoodapps.co/organizations/levi-strauss-co) — 8 open roles
- [Savage X Fenty](https://career.thegoodapps.co/organizations/savage-x-fenty) — 8 open roles
- [ABC Supply](https://career.thegoodapps.co/organizations/abc-supply) — 3 open roles
- [ILIA Beauty](https://career.thegoodapps.co/organizations/ilia-beauty) — 2 open roles

Related skills: [Customer Service](https://career.thegoodapps.co/skills/customer-service), [Retail Sales](https://career.thegoodapps.co/skills/retail-sales), [Technical Support](https://career.thegoodapps.co/skills/technical-support), [Upselling](https://career.thegoodapps.co/skills/upselling), [Competitive Analysis](https://career.thegoodapps.co/skills/competitive-analysis), [Sales Training](https://career.thegoodapps.co/skills/sales-training), [Demonstration Skills](https://career.thegoodapps.co/skills/demonstration-skills)

## Open roles requiring Product Knowledge (49)

- [Part-Time Retail Ambassador - University Town Center](https://career.thegoodapps.co/jobs/5de78d24-1d07-44fb-b6df-656422fa5b96/part-time-retail-ambassador-university-town-center-at-rothy-s) at [Rothy's](https://career.thegoodapps.co/organizations/rothy-s) — Part-time, San Diego, CA, $18 – $19 / hour
- [Store Sales Associate](https://career.thegoodapps.co/jobs/07680db6-125e-4365-bf11-c3406f25966b/store-sales-associate-at-deseret-book-company) at [Deseret Book Company](https://career.thegoodapps.co/organizations/deseret-book-company) — Part-time, Chubbuck, $14 / hour
- [Technical Sales Engineer](https://career.thegoodapps.co/jobs/092e6d0f-8e98-4646-a245-e4101f9f2163/technical-sales-engineer-at-arrow-electronics) at [Arrow Electronics](https://career.thegoodapps.co/organizations/arrow-electronics) — Full-time
- [Inside Sales- Commercial Roofing Specialist (600)](https://career.thegoodapps.co/jobs/9ad4bbe4-acf9-4e78-b78e-a2ad8f7835ed/inside-sales-commercial-roofing-specialist-600-at-abc-supply) at [ABC Supply](https://career.thegoodapps.co/organizations/abc-supply) — Bethlehem, PA
- [FT - Key Holder](https://career.thegoodapps.co/jobs/7785aeec-27e2-4e5c-850a-496a57e2e1e6/ft-key-holder-at-tory-burch) at [Tory Burch](https://career.thegoodapps.co/organizations/tory-burch) — Full-time, Palo Alto, CA, $18 – $22 / hour
- [Animal Health Companion Animal Customer Consultant](https://career.thegoodapps.co/jobs/3f475731-8f57-4845-a30d-555a05310adc/animal-health-companion-animal-customer-consultant-at-merck) at [Merck](https://career.thegoodapps.co/organizations/merck) — Full-time
- [stage SERRAVALLE](https://career.thegoodapps.co/jobs/bf3b7895-3be3-4cdc-8b66-720cfd6bdc57/stage-serravalle-at-levi-strauss-co) at [Levi Strauss & Co.](https://career.thegoodapps.co/organizations/levi-strauss-co) — Full-time, €23,300 – €27,900
- [Stylist](https://career.thegoodapps.co/jobs/672e7925-af3c-4349-9f39-dea78edcc203/stylist-at-j-crew) at [J.Crew](https://career.thegoodapps.co/organizations/j-crew) — Los Angeles, CA, $18 – $22 / hour
- [Xfinity Field Sales Professional - Jacksonville, FL](https://career.thegoodapps.co/jobs/16a81e51-0617-4d67-ac11-0bfe711ea99a/xfinity-field-sales-professional-jacksonville-fl-at-comcast) at [Comcast](https://career.thegoodapps.co/organizations/comcast) — Full-time, Jacksonville, FL, $41,488 – $81,238
- [Verkäufer (Visual Merchandising Athlete) (w/m/d) – 30(h) – NFS PARNDORF](https://career.thegoodapps.co/jobs/18977d3e-9ad8-4cdd-ac92-fc963fcb2128/verkaufer-visual-merchandising-athlete-w-m-d-30-h-nfs-parndorf-at-nike-inc) at [Nike, Inc.](https://career.thegoodapps.co/organizations/nike-inc) — Part-time, Parndorf, Burgenland, €2,251 / month

All 49 open roles: https://career.thegoodapps.co/jobs?skills=aeccc532-b4c4-4f36-89c2-538f39e94513