# Problem Management

Skill · IT Infrastructure and Networking

Canonical page: https://career.thegoodapps.co/skills/problem-management

Problem management is an IT service management (ITSM) practice, formalized in frameworks like ITIL, focused on identifying and addressing the root causes of recurring incidents to prevent them from happening again, rather than just resolving individual symptoms. IT support teams and service managers use it to reduce the frequency and impact of system disruptions over time.

Related skills: [ITIL](https://career.thegoodapps.co/skills/itil), [IT Service Management (ITSM)](https://career.thegoodapps.co/skills/it-service-management-itsm), [Incident Management](https://career.thegoodapps.co/skills/incident-management), [ServiceNow](https://career.thegoodapps.co/skills/servicenow), [Change Management](https://career.thegoodapps.co/skills/change-management), [Root Cause Analysis](https://career.thegoodapps.co/skills/root-cause-analysis)

## Open roles requiring Problem Management (2)

- [IT Service Desk Lead](https://career.thegoodapps.co/jobs/1e79349d-08bd-43f7-9c48-8ee7b400a8a6/it-service-desk-lead-at-signify) at [Signify](https://career.thegoodapps.co/organizations/signify) — Pila
- [Senior Manager, Incident Management](https://career.thegoodapps.co/jobs/453e0725-6539-4ca0-a984-43ca91460879/senior-manager-incident-management-at-zillow) at [Zillow](https://career.thegoodapps.co/organizations/zillow) — Full-time, Remote-USA, $125,800 – $211,600