# OTRS

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/otrs

OTRS (Open-source Ticket Request System) is a help desk and IT service management software used by support teams to track, manage, and resolve customer or internal service tickets. It is commonly used by IT departments and customer service organizations for incident management, complaint tracking, and workflow automation.

Related skills: [ITIL](https://career.thegoodapps.co/skills/itil), [Incident Management](https://career.thegoodapps.co/skills/incident-management), [ServiceNow](https://career.thegoodapps.co/skills/servicenow), [Zendesk](https://career.thegoodapps.co/skills/zendesk)

## Open roles requiring OTRS (0)

None of the roles we have read name this skill yet. A large share of the visible corpus has not been parsed for skills, so this is at least as likely to be our backlog as the market's verdict.