# NICE inContact

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/nice-incontact

NICE inContact (now branded NICE CXone) is a cloud-based contact center software platform used by customer service organizations to manage call routing, workforce optimization, and omnichannel customer interactions. It helps businesses run large-scale call centers with tools for analytics, quality management, and agent scheduling.

## Roles that use NICE inContact

- [Management Consultant](https://career.thegoodapps.co/occupations/management-consultant) — 1

Related skills: [Genesys Cloud](https://career.thegoodapps.co/skills/genesys-cloud), [Five9](https://career.thegoodapps.co/skills/five9), [Quality Monitoring](https://career.thegoodapps.co/skills/quality-monitoring)

## Open roles requiring NICE inContact (2)

- [Cloud Contact Center (Genesys) Consultant/Manager - Mexico](https://career.thegoodapps.co/jobs/b3b3b498-dced-40cc-a9cf-d6a249a7b9c1/cloud-contact-center-genesys-consultant-manager-mexico-at-accenture) at [Accenture](https://career.thegoodapps.co/organizations/accenture)
- [Senior Manager, Professional Services](https://career.thegoodapps.co/jobs/43a58054-0a62-4f2d-b09c-2eb46cce579e/senior-manager-professional-services-at-ringcentral) at [RingCentral](https://career.thegoodapps.co/organizations/ringcentral) — Full-time, Remote, USA, $88,000 – $165,000