# Net Promoter Score (NPS)

Skill · Marketing and Social Media

Canonical page: https://career.thegoodapps.co/skills/net-promoter-score-nps

Net Promoter Score (NPS) is a customer loyalty metric derived from asking customers how likely they are to recommend a company's product or service on a 0-10 scale, then categorizing them as promoters, passives, or detractors. Businesses use it as a simple, standardized benchmark to gauge customer satisfaction and predict growth potential. It's widely used by marketing, customer success, and product teams to track sentiment trends over time.

## Roles that use Net Promoter Score (NPS)

- [Retail Store Manager](https://career.thegoodapps.co/occupations/retail-store-manager) — 1

Related skills: [Customer Satisfaction (CSAT) Analysis](https://career.thegoodapps.co/skills/customer-satisfaction-csat-analysis), [Survey Design](https://career.thegoodapps.co/skills/survey-design), [Qualtrics](https://career.thegoodapps.co/skills/qualtrics), [Customer Retention](https://career.thegoodapps.co/skills/customer-retention), [Customer Experience (CX)](https://career.thegoodapps.co/skills/customer-experience-cx), [User Feedback](https://career.thegoodapps.co/skills/user-feedback)

## Open roles requiring Net Promoter Score (NPS) (1)

- [Xfinity Retail Store Manager](https://career.thegoodapps.co/jobs/de5f41a0-d9ee-4628-a7b6-318d40a3c0fa/xfinity-retail-store-manager-at-comcast) at [Comcast](https://career.thegoodapps.co/organizations/comcast) — Full-time, Sebring, FL