# IT Service Management

Skill · IT Infrastructure and Networking

Canonical page: https://career.thegoodapps.co/skills/it-service-management

IT Service Management (ITSM) is the set of practices and processes organizations use to design, deliver, manage, and improve the way IT is used by end users, covering areas like incident management, change management, and service desk operations. It is typically guided by frameworks like ITIL and implemented using platforms such as ServiceNow or Jira Service Management. IT managers and service desk professionals rely on ITSM to keep technology services reliable and aligned with business needs.

## IT Service Management in the job market

- Open roles: 6
- Employers hiring: 6
- Last checked: September 14, 2026

## Roles that use IT Service Management

- [Business Analyst](https://career.thegoodapps.co/occupations/business-analyst) — 1
- [IT Support Specialist](https://career.thegoodapps.co/occupations/it-support-specialist) — 1
- [Software Engineer](https://career.thegoodapps.co/occupations/software-engineer) — 1

## Employers hiring for IT Service Management

- [Accenture](https://career.thegoodapps.co/organizations/accenture) — 1 open role
- [Bend Studio](https://career.thegoodapps.co/organizations/bend-studio) — 1 open role
- [Comcast](https://career.thegoodapps.co/organizations/comcast) — 1 open role
- [Merck](https://career.thegoodapps.co/organizations/merck) — 1 open role
- [SAP](https://career.thegoodapps.co/organizations/sap) — 1 open role
- [Visa Inc.](https://career.thegoodapps.co/organizations/visa-inc) — 1 open role

Related skills: [ITIL](https://career.thegoodapps.co/skills/itil), [Incident Management](https://career.thegoodapps.co/skills/incident-management), [Help Desk Support](https://career.thegoodapps.co/skills/help-desk-support), [Change Management](https://career.thegoodapps.co/skills/change-management), [ServiceNow](https://career.thegoodapps.co/skills/servicenow), [Network Operations Center](https://career.thegoodapps.co/skills/network-operations-center), [System Support](https://career.thegoodapps.co/skills/system-support), [Information Technology Infrastructure Library](https://career.thegoodapps.co/skills/information-technology-infrastructure-library), [ISO/IEC 20000](https://career.thegoodapps.co/skills/iso-iec-20000), [Capacity Management](https://career.thegoodapps.co/skills/capacity-management), [AWS Support Plans](https://career.thegoodapps.co/skills/aws-support-plans)

## Open roles requiring IT Service Management (6)

- [Working Student (f/m/d) - Support for customer portal "SAP for Me"](https://career.thegoodapps.co/jobs/723f03a6-3b57-4a8f-948f-572ad1382a03/working-student-f-m-d-support-for-customer-portal-sap-for-me-at-sap) at [SAP](https://career.thegoodapps.co/organizations/sap) — Part-time, Walldorf, DE, 69190
- [Sr. Manager, Work Station Support](https://career.thegoodapps.co/jobs/900fa2c4-2027-4850-8083-f704d7514ac7/sr-manager-work-station-support-at-visa-inc) at [Visa Inc.](https://career.thegoodapps.co/organizations/visa-inc) — Full-time, Austin, TX, $127,900 – $205,000
- [Manufacturing IT/ OT Technical Analyst (DeSoto, KS)](https://career.thegoodapps.co/jobs/10758acd-c0a1-4353-9f66-8a9108bee7e4/manufacturing-it-ot-technical-analyst-desoto-ks-at-merck) at [Merck](https://career.thegoodapps.co/organizations/merck) — Full-time, De Soto, KS, $87,300 – $137,400
- [Senior ServiceNow Business Process Consultant](https://career.thegoodapps.co/jobs/dfe2b437-60aa-467d-93b6-748156959c75/senior-servicenow-business-process-consultant-at-accenture) at [Accenture](https://career.thegoodapps.co/organizations/accenture)
- [ServiceNow Developer](https://career.thegoodapps.co/jobs/bd4758b0-f39b-4908-a433-cdf6c34a770e/servicenow-developer-at-comcast) at [Comcast](https://career.thegoodapps.co/organizations/comcast) — Full-time, $101,875 – $152,813
- [IT Support Coordinator (Contract Role)](https://career.thegoodapps.co/jobs/bd43d89e-8de0-49ef-92de-d1b817d9b39a/it-support-coordinator-contract-role-at-bend-studio) at [Bend Studio](https://career.thegoodapps.co/organizations/bend-studio) — Contract, Los Angeles, CA, $36 – $50 / hour