# IT Service Management (ITSM)

Skill · IT Infrastructure and Networking

Canonical page: https://career.thegoodapps.co/skills/it-service-management-itsm

IT Service Management (ITSM) is the set of practices and processes organizations use to design, deliver, manage, and improve the way IT is used by end users, covering areas like incident management, change management, and service desk operations. It is typically guided by frameworks like ITIL and implemented using platforms such as ServiceNow or Jira Service Management. IT managers and service desk professionals rely on ITSM to keep technology services reliable and aligned with business needs.

## IT Service Management (ITSM) in the job market

- Open roles: 11
- Employers hiring: 10
- Last checked: September 13, 2026

## Roles that use IT Service Management (ITSM)

- [Business Analyst](https://career.thegoodapps.co/occupations/business-analyst) — 1
- [IT Support Specialist](https://career.thegoodapps.co/occupations/it-support-specialist) — 1
- [Operations Manager](https://career.thegoodapps.co/occupations/operations-manager) — 1
- [Sales Manager](https://career.thegoodapps.co/occupations/sales-manager) — 1
- [Software Engineer](https://career.thegoodapps.co/occupations/software-engineer) — 1
- [Systems Engineer](https://career.thegoodapps.co/occupations/systems-engineer) — 1

## Employers hiring for IT Service Management (ITSM)

- [Accenture](https://career.thegoodapps.co/organizations/accenture) — 2 open roles
- [A-dec](https://career.thegoodapps.co/organizations/a-dec) — 1 open role
- [Comcast](https://career.thegoodapps.co/organizations/comcast) — 1 open role
- [DXC Technology](https://career.thegoodapps.co/organizations/dxc-technology) — 1 open role
- [Geotab](https://career.thegoodapps.co/organizations/geotab) — 1 open role
- [LSEG](https://career.thegoodapps.co/organizations/lseg) — 1 open role

Related skills: [ITIL](https://career.thegoodapps.co/skills/itil), [Problem Management](https://career.thegoodapps.co/skills/problem-management), [Incident Management](https://career.thegoodapps.co/skills/incident-management), [ServiceNow](https://career.thegoodapps.co/skills/servicenow), [Change Management](https://career.thegoodapps.co/skills/change-management), [Help Desk Support](https://career.thegoodapps.co/skills/help-desk-support), [AIOps](https://career.thegoodapps.co/skills/aiops)

## Open roles requiring IT Service Management (ITSM) (11)

- [Manager Sales Professional - ServiceNow](https://career.thegoodapps.co/jobs/5bd65f09-d5aa-4156-a734-30725cdaf3e1/manager-sales-professional-servicenow-at-dxc-technology) at [DXC Technology](https://career.thegoodapps.co/organizations/dxc-technology) — Full-time, Dallas, TX
- [IT Service Delivery Lead](https://career.thegoodapps.co/jobs/5a0c91a8-d383-4168-a14a-24c3c1a9cf9f/it-service-delivery-lead-at-a-dec) at [A-dec](https://career.thegoodapps.co/organizations/a-dec) — Newberg, OR
- [Sr. Manager, Work Station Support](https://career.thegoodapps.co/jobs/900fa2c4-2027-4850-8083-f704d7514ac7/sr-manager-work-station-support-at-visa-inc) at [Visa Inc.](https://career.thegoodapps.co/organizations/visa-inc) — Full-time, Austin, TX, $127,900 – $205,000
- [ServiceNow Hardware Asset Management (HAM) Consultant](https://career.thegoodapps.co/jobs/a33429f3-6b2e-4ccb-ad99-d4496b09266e/servicenow-hardware-asset-management-ham-consultant-at-accenture) at [Accenture](https://career.thegoodapps.co/organizations/accenture)
- [Director, Enterprise Operations](https://career.thegoodapps.co/jobs/61db00aa-3822-4fff-bd77-b7e2d9415f75/director-enterprise-operations-at-mastercard) at [Mastercard](https://career.thegoodapps.co/organizations/mastercard) — Full-time, O Fallon, MO, $152,000 – $258,000
- [Sr. BIT Engineer](https://career.thegoodapps.co/jobs/06726b56-475c-4817-bd37-5cb08683d988/sr-bit-engineer-at-warner-bros-discovery) at [Warner Bros. Discovery](https://career.thegoodapps.co/organizations/warner-bros-discovery) — Full-time, DC Washington 820 1st Street NE, $102,823 – $190,956
- [Senior ServiceNow Engineer](https://career.thegoodapps.co/jobs/4e568c0c-e9c5-4857-857d-4f441dd99a5d/senior-servicenow-engineer-at-comcast) at [Comcast](https://career.thegoodapps.co/organizations/comcast) — $141,851 – $212,776
- [Reliability Engineer - (REE)](https://career.thegoodapps.co/jobs/da00ff00-e7db-43a8-848b-b6dc2af5e64b/reliability-engineer-ree-at-lseg) at [LSEG](https://career.thegoodapps.co/organizations/lseg)
- [IT Systems Engineer](https://career.thegoodapps.co/jobs/1158c136-78f1-4336-9e52-ee4513d6e157/it-systems-engineer-at-vercel) at [Vercel](https://career.thegoodapps.co/organizations/vercel) — Full-time, New York, NY, $116,000 – $174,000
- [IT Support Specialist](https://career.thegoodapps.co/jobs/2cb99b6f-a97f-42c3-bf3b-52be04c16ba3/it-support-specialist-at-geotab) at [Geotab](https://career.thegoodapps.co/organizations/geotab) — Atlanta, GA

All 11 open roles: https://career.thegoodapps.co/jobs?skills=831806e0-cb40-49f2-97f0-bd70cc436765