# Incident Management

Skill · Cloud Computing and DevOps

Canonical page: https://career.thegoodapps.co/skills/incident-management

Incident management is the process IT and operations teams use to detect, respond to, and resolve unplanned disruptions or service outages, restoring normal operations as quickly as possible. It typically follows frameworks like ITIL and involves logging incidents, triaging severity, coordinating responders, and conducting post-incident reviews. Tools like PagerDuty, Jira Service Management, and ServiceNow are commonly used by SREs, IT support staff, and DevOps engineers.

## Incident Management in the job market

- Open roles: 18
- Employers hiring: 16
- Last checked: September 13, 2026

## Asked for alongside Incident Management

Measured from the 18 open roles that name Incident Management, not from a curated list.

- [Cloud Infrastructure](https://career.thegoodapps.co/skills/cloud-infrastructure) — 4 roles (22.2%)
- [ITIL](https://career.thegoodapps.co/skills/itil) — 4 roles (22.2%)
- [Change Management](https://career.thegoodapps.co/skills/change-management) — 3 roles (16.7%)
- [Kubernetes](https://career.thegoodapps.co/skills/kubernetes) — 3 roles (16.7%)
- [ServiceNow](https://career.thegoodapps.co/skills/servicenow) — 3 roles (16.7%)

## Roles that use Incident Management

- [Engineering Manager](https://career.thegoodapps.co/occupations/engineering-manager) — 3
- [Technical Program Manager](https://career.thegoodapps.co/occupations/technical-program-manager) — 2
- [Incident Response Manager](https://career.thegoodapps.co/occupations/incident-response-manager) — 1
- [IT Operations Manager](https://career.thegoodapps.co/occupations/it-operations-manager) — 1
- [Site Reliability Engineer](https://career.thegoodapps.co/occupations/site-reliability-engineer) — 1
- [Software Engineering Manager](https://career.thegoodapps.co/occupations/software-engineering-manager) — 1

## Employers hiring for Incident Management

- [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio) — 2 open roles
- [Norwegian Cruise Line](https://career.thegoodapps.co/organizations/norwegian-cruise-line) — 2 open roles
- [Accenture](https://career.thegoodapps.co/organizations/accenture) — 1 open role
- [Arianespace / ArianeGroup](https://career.thegoodapps.co/organizations/arianespace-arianegroup) — 1 open role
- [AST SpaceMobile](https://career.thegoodapps.co/organizations/ast-spacemobile) — 1 open role
- [Country Financial](https://career.thegoodapps.co/organizations/country-financial) — 1 open role

Related skills: [ITIL](https://career.thegoodapps.co/skills/itil), [ServiceNow](https://career.thegoodapps.co/skills/servicenow), [IT Service Management](https://career.thegoodapps.co/skills/it-service-management), [IT Service Management (ITSM)](https://career.thegoodapps.co/skills/it-service-management-itsm), [Problem Management](https://career.thegoodapps.co/skills/problem-management), [OTRS](https://career.thegoodapps.co/skills/otrs), [Service Management](https://career.thegoodapps.co/skills/service-management), [Site Reliability Engineering](https://career.thegoodapps.co/skills/site-reliability-engineering), [Network Operations Center](https://career.thegoodapps.co/skills/network-operations-center), [System Support](https://career.thegoodapps.co/skills/system-support), [Information Technology Infrastructure Library](https://career.thegoodapps.co/skills/information-technology-infrastructure-library), [PagerDuty](https://career.thegoodapps.co/skills/pagerduty)

## Open roles requiring Incident Management (18)

- [Senior Manager, Engineering Operations](https://jobs.ashbyhq.com/Crusoe/99d40269-cad3-4969-a166-f7ad47ef5668/application) at [Crusoe](https://career.thegoodapps.co/organizations/crusoe) — Full-time, San Francisco, CA, $230,000 – $280,000 (listed on Crusoe's own careers site)
- [Life Health and Investments Technology Support Supervisor](https://career.thegoodapps.co/jobs/43dc0b85-9a87-4d83-ab28-7b4b523645e7/life-health-and-investments-technology-support-supervisor-at-country-financial) at [Country Financial](https://career.thegoodapps.co/organizations/country-financial) — Bloomington, IL, $113,200 – $155,650
- [Vice President, Clearing](https://career.thegoodapps.co/jobs/d8d32950-d3c7-48fd-87ae-543df0e726e3/vice-president-clearing-at-visa-inc) at [Visa Inc.](https://career.thegoodapps.co/organizations/visa-inc) — Full-time, US - Foster City, CA, $261,900 – $458,000
- [OSH & E Specialist](https://career.thegoodapps.co/jobs/31bbbc1c-5e94-4324-8cb1-45faf2b4559d/osh-e-specialist-at-tyson-foods) at [Tyson Foods](https://career.thegoodapps.co/organizations/tyson-foods) — Full-time, Bandar Enstek
- [Network Ops Engineer](https://career.thegoodapps.co/jobs/2cdac4bc-d314-43f9-828d-601f399be661/network-ops-engineer-at-accenture) at [Accenture](https://career.thegoodapps.co/organizations/accenture)
- [Technical Support Analyst, Tech & Support Ops](https://career.thegoodapps.co/jobs/abdf1e20-9dd8-423b-a7bd-1773bb8ede48/technical-support-analyst-tech-support-ops-at-warner-bros-discovery) at [Warner Bros. Discovery](https://career.thegoodapps.co/organizations/warner-bros-discovery) — Nerima-ku 1-1-7 Kasugacho
- [IT Service Desk Lead](https://career.thegoodapps.co/jobs/1e79349d-08bd-43f7-9c48-8ee7b400a8a6/it-service-desk-lead-at-signify) at [Signify](https://career.thegoodapps.co/organizations/signify) — Pila
- [Tech Manager](https://career.thegoodapps.co/jobs/01de5f72-0b1f-4d77-a95b-1423cc30739f/tech-manager-at-norwegian-cruise-line) at [Norwegian Cruise Line](https://career.thegoodapps.co/organizations/norwegian-cruise-line) — Miami, FL
- [Senior Engineer - Site Reliability Engineering](https://career.thegoodapps.co/jobs/160cf8db-c802-4d6d-a235-6c7a725c7a67/senior-engineer-site-reliability-engineering-at-lseg) at [LSEG](https://career.thegoodapps.co/organizations/lseg)
- [Senior Manager, Incident Management](https://career.thegoodapps.co/jobs/453e0725-6539-4ca0-a984-43ca91460879/senior-manager-incident-management-at-zillow) at [Zillow](https://career.thegoodapps.co/organizations/zillow) — Full-time, Remote-USA, $125,800 – $211,600

All 18 open roles: https://career.thegoodapps.co/jobs?skills=e50f82c9-c710-48c7-bef8-a50cd3da7217