# Help Scout

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/help-scout

Help Scout is a customer support software platform that provides a shared inbox, help center (knowledge base), and live chat tools to help small and medium-sized businesses manage customer communications. It is used by customer support teams to collaborate on email tickets, track response metrics, and deliver personalized service without the complexity of larger enterprise helpdesk systems.

## Roles that use Help Scout

- [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager) — 1
- [Solutions Architect](https://career.thegoodapps.co/occupations/solutions-architect) — 1

Related skills: [Zendesk](https://career.thegoodapps.co/skills/zendesk), [Freshdesk](https://career.thegoodapps.co/skills/freshdesk), [Groove HQ](https://career.thegoodapps.co/skills/groove-hq), [Front](https://career.thegoodapps.co/skills/front), [Supportbench](https://career.thegoodapps.co/skills/supportbench), [Intercom](https://career.thegoodapps.co/skills/intercom), [Help Scout Docs](https://career.thegoodapps.co/skills/help-scout-docs)

## Open roles requiring Help Scout (2)

- [Lead Solutions Specialist](https://career.thegoodapps.co/jobs/982129b8-36a4-4298-9ecb-5a0793aa8297/lead-solutions-specialist-at-citrix-systems) at [Citrix Systems](https://career.thegoodapps.co/organizations/citrix-systems) — $128,001 – $192,001
- [Creator Success Specialist, Speakeasy](https://career.thegoodapps.co/jobs/93491e36-611f-4a8e-9b23-ef880ce4fef1/creator-success-specialist-speakeasy-at-supercast) at [Supercast](https://career.thegoodapps.co/organizations/supercast) — New York, NY, $26 – $35 / hour