# Help Scout Docs

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/help-scout-docs

Help Scout Docs is the knowledge base feature within the Help Scout platform that lets companies create and publish searchable self-service help articles for customers. Support and customer success teams use it to reduce ticket volume by letting customers find answers to common questions independently, while tracking article performance and feedback.

Related skills: [Help Scout](https://career.thegoodapps.co/skills/help-scout), [Knowledge Base Management](https://career.thegoodapps.co/skills/knowledge-base-management), [Content Management](https://career.thegoodapps.co/skills/content-management)

## Open roles requiring Help Scout Docs (0)

None of the roles we have read name this skill yet. A large share of the visible corpus has not been parsed for skills, so this is at least as likely to be our backlog as the market's verdict.