# Genesys Cloud

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/genesys-cloud

Genesys Cloud is a cloud-based contact center platform (CCaaS) developed by Genesys that provides omnichannel customer engagement tools including voice, chat, email, and social messaging routing, workforce management, and analytics. It is used by contact center managers, IT administrators, and customer service teams to manage inbound and outbound customer interactions, staffing, and reporting from a unified interface. It also offers APIs and integrations for building custom bots and automations within customer service workflows.

## Genesys Cloud in the job market

- Open roles: 9
- Employers hiring: 6
- Last checked: September 12, 2026

## Roles that use Genesys Cloud

- [Management Consultant](https://career.thegoodapps.co/occupations/management-consultant) — 2
- [Software Engineer](https://career.thegoodapps.co/occupations/software-engineer) — 2
- [Contact Center Operations Specialist](https://career.thegoodapps.co/occupations/contact-center-operations-specialist) — 1
- [Product Owner](https://career.thegoodapps.co/occupations/product-owner) — 1

## Employers hiring for Genesys Cloud

- [Accenture](https://career.thegoodapps.co/organizations/accenture) — 3 open roles
- [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr) — 2 open roles
- [American International Group](https://career.thegoodapps.co/organizations/american-international-group) — 1 open role
- [Cigna](https://career.thegoodapps.co/organizations/cigna) — 1 open role
- [Norwegian Cruise Line](https://career.thegoodapps.co/organizations/norwegian-cruise-line) — 1 open role
- [RingCentral](https://career.thegoodapps.co/organizations/ringcentral) — 1 open role

Related skills: [Five9](https://career.thegoodapps.co/skills/five9), [Workforce Management](https://career.thegoodapps.co/skills/workforce-management), [Talkdesk](https://career.thegoodapps.co/skills/talkdesk), [NICE inContact](https://career.thegoodapps.co/skills/nice-incontact), [Amazon Connect](https://career.thegoodapps.co/skills/amazon-connect)

## Open roles requiring Genesys Cloud (9)

- [Application Development Senior Advisor- Hybrid](https://career.thegoodapps.co/jobs/6204c487-3bcd-4523-ab15-e57521e686d5/application-development-senior-advisor-hybrid-at-cigna) at [Cigna](https://career.thegoodapps.co/organizations/cigna) — Full-time, Chicago, IL, $122,200 – $203,600
- [(AIG Sonpo) コンタクトセンター部 コールコントロール課 スタッフ](https://career.thegoodapps.co/jobs/8b8d2883-4c96-46de-bf41-2430e2dedf4c/aig-sonpo-at-american-international-group) at [American International Group](https://career.thegoodapps.co/organizations/american-international-group) — Sumida-ku
- [Strategy & Consulting - Global Network - SONG - Service - Google Contact Center AI Manager/Senior Manager](https://career.thegoodapps.co/jobs/1cfbd12e-358b-4a2b-ad05-073a01a371bd/strategy-consulting-global-network-song-service-google-contact-center-ai) at [Accenture](https://career.thegoodapps.co/organizations/accenture)
- [Lead - Managed Services Consultant](https://career.thegoodapps.co/jobs/3a19d647-9730-44ed-8a23-9ae6031722f0/lead-managed-services-consultant-at-sprinklr) at [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)
- [Senior Manager, Professional Services](https://career.thegoodapps.co/jobs/43a58054-0a62-4f2d-b09c-2eb46cce579e/senior-manager-professional-services-at-ringcentral) at [RingCentral](https://career.thegoodapps.co/organizations/ringcentral) — Full-time, Remote, USA, $88,000 – $165,000
- [Sr Contact Center Product Owner](https://career.thegoodapps.co/jobs/60e0a14a-30ad-4fc8-b8ad-38355021e287/sr-contact-center-product-owner-at-norwegian-cruise-line) at [Norwegian Cruise Line](https://career.thegoodapps.co/organizations/norwegian-cruise-line) — Miami, FL
- [AI Delivery Tech Lead, Song Service](https://career.thegoodapps.co/jobs/4c952108-a4f5-40d9-8a53-71372502d4a7/ai-delivery-tech-lead-song-service-at-accenture) at [Accenture](https://career.thegoodapps.co/organizations/accenture)
- [Lead Managed Services Consultant](https://career.thegoodapps.co/jobs/53f71373-1c85-438b-a21a-d92a11d5be19/lead-managed-services-consultant-at-sprinklr) at [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)
- [Cloud Contact Center (Genesys) Consultant/Manager - Mexico](https://career.thegoodapps.co/jobs/b3b3b498-dced-40cc-a9cf-d6a249a7b9c1/cloud-contact-center-genesys-consultant-manager-mexico-at-accenture) at [Accenture](https://career.thegoodapps.co/organizations/accenture)