# Freshdesk

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/freshdesk

Freshdesk is a cloud-based customer support and helpdesk platform made by Freshworks, used by support teams to manage customer inquiries via email, chat, phone, and social media through a shared ticketing system. It includes features like automation rules, SLA management, a knowledge base, and reporting dashboards. Customer service representatives and support managers use it to track and resolve tickets efficiently across multiple channels.

## Roles that use Freshdesk

- [Software Engineer](https://career.thegoodapps.co/occupations/software-engineer) — 1

Related skills: [Zendesk](https://career.thegoodapps.co/skills/zendesk), [Live Chat Support](https://career.thegoodapps.co/skills/live-chat-support), [Help Scout](https://career.thegoodapps.co/skills/help-scout), [Gorgias](https://career.thegoodapps.co/skills/gorgias), [Customer Service](https://career.thegoodapps.co/skills/customer-service), [Groove HQ](https://career.thegoodapps.co/skills/groove-hq), [HappyFox](https://career.thegoodapps.co/skills/happyfox), [Multichannel Support](https://career.thegoodapps.co/skills/multichannel-support), [Reamaze](https://career.thegoodapps.co/skills/reamaze), [Front](https://career.thegoodapps.co/skills/front), [Supportbench](https://career.thegoodapps.co/skills/supportbench), [Kustomer](https://career.thegoodapps.co/skills/kustomer)

## Open roles requiring Freshdesk (1)

- [Internal Systems Engineer (Applied AI)](https://career.thegoodapps.co/jobs/4038c2fe-5e1d-430f-a1f2-289c32528be7/internal-systems-engineer-applied-ai-at-impact-com) at [impact.com](https://career.thegoodapps.co/organizations/impact-com) — Full-time, New York, NY · Remote, $140,000 – $160,000