# Escalation Management

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/escalation-management

Escalation management is the process of identifying, prioritizing, and resolving issues that cannot be handled at a front-line support level, ensuring they are routed to the appropriate higher-level staff or management for timely resolution. It is a core skill in customer service, IT support, and account management roles, requiring clear communication protocols and tracking systems to prevent problems from lingering unresolved. Effective escalation management helps maintain customer satisfaction and service-level agreement (SLA) compliance.

Related skills: [Conflict Resolution](https://career.thegoodapps.co/skills/conflict-resolution), [Customer Service](https://career.thegoodapps.co/skills/customer-service), [Account Management](https://career.thegoodapps.co/skills/account-management), [Incident Management](https://career.thegoodapps.co/skills/incident-management)

## Open roles requiring Escalation Management (1)

- [Senior Manager (M2), Partner Resolution Management](https://career.thegoodapps.co/jobs/48d01a79-bc70-43a4-9f91-d9f53e8ff23c/senior-manager-m2-partner-resolution-management-at-intuit) at [Intuit](https://career.thegoodapps.co/organizations/intuit) — Washington, DC · Remote