# De-escalation Techniques

Skill · Soft Skills and Communication

Canonical page: https://career.thegoodapps.co/skills/de-escalation-techniques

De-escalation techniques are specific strategies—such as active listening, maintaining a calm tone of voice, using non-threatening body language, and validating the other person's feelings—used to defuse anger or conflict in tense interactions. They are taught to professionals in customer service, healthcare, security, education, and crisis intervention roles. Mastery of these techniques helps prevent situations from escalating into verbal or physical confrontation.

Related skills: [Active Listening](https://career.thegoodapps.co/skills/active-listening), [Conflict Resolution](https://career.thegoodapps.co/skills/conflict-resolution), [Crisis Intervention](https://career.thegoodapps.co/skills/crisis-intervention), [De-escalation](https://career.thegoodapps.co/skills/de-escalation), [Empathy](https://career.thegoodapps.co/skills/empathy), [Customer Complaint Resolution](https://career.thegoodapps.co/skills/customer-complaint-resolution), [Verbal Aikido](https://career.thegoodapps.co/skills/verbal-aikido), [Nonverbal Communication](https://career.thegoodapps.co/skills/nonverbal-communication), [Trauma-Informed Care](https://career.thegoodapps.co/skills/trauma-informed-care)

## Open roles requiring De-escalation Techniques (1)

- [Crisis & Referral Specialist- NEVADA](https://career.thegoodapps.co/jobs/04aab269-cbfb-4286-b670-1be5dae1835f/crisis-referral-specialist-nevada-at-elevance-health) at [Elevance Health](https://career.thegoodapps.co/organizations/elevance-health) — Full-time, Las Vegas, NV, $23 – $36 / hour