# Customer Success Management

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/customer-success-management

Customer Success Management is a proactive business function focused on ensuring customers achieve their desired outcomes with a product or service, thereby driving retention, renewals, and expansion revenue. It is especially prominent in B2B SaaS companies, where Customer Success Managers (CSMs) build relationships with client accounts, monitor usage and health metrics, and guide onboarding and adoption. Unlike reactive customer support, customer success emphasizes anticipating needs and demonstrating ongoing value.

## Roles that use Customer Success Management

- [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager) — 1
- [Director of Customer Success](https://career.thegoodapps.co/occupations/director-of-customer-success) — 1

Related skills: [Renewal Management](https://career.thegoodapps.co/skills/renewal-management), [Account Management](https://career.thegoodapps.co/skills/account-management), [Customer Experience (CX)](https://career.thegoodapps.co/skills/customer-experience-cx), [Customer Experience Management](https://career.thegoodapps.co/skills/customer-experience-management), [Customer Health Scoring](https://career.thegoodapps.co/skills/customer-health-scoring), [Customer Retention](https://career.thegoodapps.co/skills/customer-retention), [Customer Onboarding](https://career.thegoodapps.co/skills/customer-onboarding)

## Open roles requiring Customer Success Management (2)

- [Director Customer Success](https://career.thegoodapps.co/jobs/4fcd736b-6b01-4ade-9f48-48e9c1c82f23/director-customer-success-at-sprinklr) at [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)
- [Senior Manager, Customer Success (Money)](https://career.thegoodapps.co/jobs/81db457f-19a7-410d-a520-6e9942fcbf41/senior-manager-customer-success-money-at-intuit) at [Intuit](https://career.thegoodapps.co/organizations/intuit) — San Diego, CA, $143,500 – $233,000