# Customer Success Management (CSM)

Skill · Customer Support and Service

Canonical page: https://career.thegoodapps.co/skills/customer-success-management-csm

Customer Success Management (CSM) is a proactive business function focused on ensuring customers achieve their desired outcomes with a product or service, thereby driving retention, renewals, and expansion revenue. It is especially prominent in B2B SaaS companies, where Customer Success Managers build relationships with client accounts, monitor usage and health metrics, and guide onboarding and adoption. The abbreviation CSM also refers to the individual practitioners who hold this role.

## Roles that use Customer Success Management (CSM)

- [Sales Manager](https://career.thegoodapps.co/occupations/sales-manager) — 1

Related skills: [Renewal Management](https://career.thegoodapps.co/skills/renewal-management), [Account Management](https://career.thegoodapps.co/skills/account-management), [Customer Health Scoring](https://career.thegoodapps.co/skills/customer-health-scoring), [Customer Onboarding](https://career.thegoodapps.co/skills/customer-onboarding)

## Open roles requiring Customer Success Management (CSM) (1)

- [Manager Sales Professional - ServiceNow](https://career.thegoodapps.co/jobs/5bd65f09-d5aa-4156-a734-30725cdaf3e1/manager-sales-professional-servicenow-at-dxc-technology) at [DXC Technology](https://career.thegoodapps.co/organizations/dxc-technology) — Full-time, Dallas, TX