# Customer Experience Management

Skill · Marketing and Social Media

Canonical page: https://career.thegoodapps.co/skills/customer-experience-management

Customer Experience Management (CEM) is the organizational discipline of strategically overseeing and optimizing all customer interactions to ensure they align with brand promises and business goals. CX directors and cross-functional teams use dedicated software platforms to collect feedback, monitor journeys, and coordinate improvements across departments like marketing, sales, and support. It differs from simply measuring CX in that it involves active governance and accountability for experience outcomes.

## Roles that use Customer Experience Management

- [Account Executive](https://career.thegoodapps.co/occupations/account-executive) — 1

Related skills: [Customer Success Management](https://career.thegoodapps.co/skills/customer-success-management), [Customer Experience (CX)](https://career.thegoodapps.co/skills/customer-experience-cx), [Qualtrics](https://career.thegoodapps.co/skills/qualtrics)

## Open roles requiring Customer Experience Management (1)

- [Large Enterprise Account Executive](https://career.thegoodapps.co/jobs/2fbc617e-70d1-4383-b66a-a4126c88d261/large-enterprise-account-executive-at-sprinklr) at [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)