# Technical Support Manager

Occupation

Canonical page: https://career.thegoodapps.co/occupations/technical-support-manager

A technical support manager leads a team of support representatives who troubleshoot customer or internal technical issues, using ticketing systems like Zendesk or ServiceNow to track and resolve cases within defined SLA management targets. They handle escalation management for complex or high-priority problems, coach staff on troubleshooting techniques, and report on team performance metrics. This role blends strong team leadership with hands-on technical knowledge, common in SaaS companies, IT service providers, and product support organizations.

Top skills: [Escalation Management](https://career.thegoodapps.co/skills/escalation-management), [Team Leadership](https://career.thegoodapps.co/skills/team-leadership)

## Career ladder

- Often comes from: [Technical Support Engineer](https://career.thegoodapps.co/occupations/technical-support-engineer), [Technical Support Supervisor](https://career.thegoodapps.co/occupations/technical-support-supervisor)
- Often leads to: [Technical Support Director](https://career.thegoodapps.co/occupations/technical-support-director)

## Similar roles

[Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager), [Help Desk Technician](https://career.thegoodapps.co/occupations/help-desk-technician), [It Manager](https://career.thegoodapps.co/occupations/it-manager), [IT Operations Manager](https://career.thegoodapps.co/occupations/it-operations-manager), [Technical Support Director](https://career.thegoodapps.co/occupations/technical-support-director), [Technical Support Engineer](https://career.thegoodapps.co/occupations/technical-support-engineer)

## Open Technical Support Manager roles (2)

- [Technical Support Manager](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Chennai-Tamil-Nadu-India/Technical-Support-Manager_1209143-2) at [Juniper Networks](https://career.thegoodapps.co/organizations/juniper-networks) (listed on Juniper Networks's own careers site)
- [Technical Support Manager](https://job-boards.greenhouse.io/sigmacomputing/jobs/7767927003) at [Sigma Computing](https://career.thegoodapps.co/organizations/sigma-computing) — Full-time, New York, NY, $140,000 – $170,000 (listed on Sigma Computing's own careers site)

## Roles similar to Technical Support Manager (115)

From [Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager), [Help Desk Technician](https://career.thegoodapps.co/occupations/help-desk-technician), [It Manager](https://career.thegoodapps.co/occupations/it-manager), [IT Operations Manager](https://career.thegoodapps.co/occupations/it-operations-manager), [Technical Support Director](https://career.thegoodapps.co/occupations/technical-support-director), [Technical Support Engineer](https://career.thegoodapps.co/occupations/technical-support-engineer).

- [Customer Service Manager](https://cranecompany.wd5.myworkdayjobs.com/en-US/Careers/job/23000-USA2012-AE-Auburn/Customer-Service-Manager_JR102354) at [Crane Co.](https://career.thegoodapps.co/organizations/crane-co) — 23000-USA2012 AE Auburn (listed on Crane Co.'s own careers site)
- [Customer Service Manager](https://eofd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/746607/apply) at [Albertsons](https://career.thegoodapps.co/organizations/albertsons) — Scottsdale, AZ (listed on Albertsons's own careers site)
- [Customer Success Manager](https://rockwellautomation.wd1.myworkdayjobs.com/en-US/External_Rockwell_Automation/job/Katowice-Poland/Customer-Success-Manager_R26-3394-1) at [Rockwell Automation](https://career.thegoodapps.co/organizations/rockwell-automation) (listed on Rockwell Automation's own careers site)
- [Technical Support Engineer](https://fis.wd5.myworkdayjobs.com/en-US/SearchJobs/job/US-IL-BOL-270-SteA/Technical-Support-Engineer_JR0308867) at [FIS](https://career.thegoodapps.co/organizations/fis) — US IL BOL 270 SteA (listed on FIS's own careers site)
- [Customer Success Manager](https://monotype.wd1.myworkdayjobs.com/en-US/Monotype/job/Woburn-MA/Customer-Success-Manager_R0004867) at [Extensis](https://career.thegoodapps.co/organizations/extensis) — Woburn, MA (listed on Extensis's own careers site)
- [Customer Success Manager](https://jobs.ashbyhq.com/Rasa/61aa5d7a-f202-47e1-a83a-35c09315b892/application) at [Rasa](https://career.thegoodapps.co/organizations/rasa) — Remote - USA, $85,000 – $128,000 (listed on Rasa's own careers site)
- [Customer Success Manager](https://jobs.ashbyhq.com/Intellistack/79d16760-cce4-4c19-9a40-cdd528c54ca3/application) at [Formstack](https://career.thegoodapps.co/organizations/formstack) — Denver, CO · Remote (listed on Formstack's own careers site)
- [Client Success Manager, Labor & Multi Employer Funds](https://career.thegoodapps.co/jobs/567acbc8-644b-40e4-86b9-2dd2956228e2/client-success-manager-labor-multi-employer-funds-at-virta-health) at [Virta Health](https://career.thegoodapps.co/organizations/virta-health) — Full-time, Remote, $99,500 – $128,500
- [Customer Success Manager](https://jobs.ashbyhq.com/august-health/1dc57a2a-3713-492b-adaf-22d555636717/application) at [August Health](https://career.thegoodapps.co/organizations/august-health) — United States · Remote (listed on August Health's own careers site)
- [Customer Service Manager](https://onehealthineers.wd3.myworkdayjobs.com/en-US/SHSJB/job/BKK-C-292/Customer-Service-Manager_R-29197-1) at [Varian Medical Systems](https://career.thegoodapps.co/organizations/varian-medical-systems) — BKK C 292 (listed on Varian Medical Systems's own careers site)

## People with this title (0)

No one holds this exact title here yet.