# Technical Support Analyst

Occupation

Canonical page: https://career.thegoodapps.co/occupations/technical-support-analyst

A Technical Support Analyst assists end users with software and hardware issues, troubleshooting problems via remote desktop tools and logging cases in ticketing systems. Armed with networking basics and strong customer service skills, they typically work within an IT help desk or vendor support team, resolving both routine and escalated technical issues. The role suits a communicative problem-solver who enjoys walking users through fixes step by step.

Top skills: [Customer Service](https://career.thegoodapps.co/skills/customer-service)

## Career ladder

- Often comes from: [Help Desk Analyst](https://career.thegoodapps.co/occupations/help-desk-analyst)
- Often leads to: [Incident Analyst](https://career.thegoodapps.co/occupations/incident-analyst), [Technical Support Engineer](https://career.thegoodapps.co/occupations/technical-support-engineer)

## Similar roles

[Computer Support Specialist](https://career.thegoodapps.co/occupations/computer-support-specialist), [Help Desk Analyst](https://career.thegoodapps.co/occupations/help-desk-analyst), [Help Desk Technician](https://career.thegoodapps.co/occupations/help-desk-technician), [Incident Analyst](https://career.thegoodapps.co/occupations/incident-analyst), [IT Support Specialist](https://career.thegoodapps.co/occupations/it-support-specialist), [Network Support Specialist](https://career.thegoodapps.co/occupations/network-support-specialist), [Systems Support Specialist](https://career.thegoodapps.co/occupations/systems-support-specialist), [Technical Support Engineer](https://career.thegoodapps.co/occupations/technical-support-engineer)

## Open Technical Support Analyst roles (3)

- [Technical Support Analyst](https://motorolasolutions.wd5.myworkdayjobs.com/en-US/Careers/job/Allen-TX-TX139/Technical-Support-Analyst_R67091) at [Motorola Solutions](https://career.thegoodapps.co/organizations/motorola-solutions) — Allen, TX (listed on Motorola Solutions's own careers site)
- [Technical Support Analyst](https://clarivate.wd3.myworkdayjobs.com/en-US/Clarivate_Careers/job/R186--Ann-Arbor/Technical-Support-Analyst_JREQ136411-2) at [ProQuest](https://career.thegoodapps.co/organizations/proquest) — R186- Ann Arbor (listed on ProQuest's own careers site)
- [Technical Support Analyst](https://careers.moodys.com/en/job/charlotte/technical-support-analyst/49841/99693292480) at [Moody's Corporation](https://career.thegoodapps.co/organizations/moody-s-corporation) — Charlotte, NC (listed on Moody's Corporation's own careers site)

## Likely next role (17)

Where Technical Support Analysts commonly go next: [Incident Analyst](https://career.thegoodapps.co/occupations/incident-analyst), [Technical Support Engineer](https://career.thegoodapps.co/occupations/technical-support-engineer).

- [Technical Support Engineer](https://fis.wd5.myworkdayjobs.com/en-US/SearchJobs/job/US-IL-BOL-270-SteA/Technical-Support-Engineer_JR0308867) at [FIS](https://career.thegoodapps.co/organizations/fis) — US IL BOL 270 SteA (listed on FIS's own careers site)
- [Technical Support Engineer](https://kla.wd1.myworkdayjobs.com/en-US/Search/job/Taichung-City-Taiwan/Technical-Support-Engineer_2638572) at [KLA-Tencor](https://career.thegoodapps.co/organizations/kla-tencor) (listed on KLA-Tencor's own careers site)
- [Technical Support Engineer (Network)](https://career.thegoodapps.co/jobs/612856eb-9248-4452-bdf6-be8846437edd/technical-support-engineer-network-at-f5) at [F5](https://career.thegoodapps.co/organizations/f5)
- [Staff Technical Support Engineer - Mainframe](https://career.thegoodapps.co/jobs/13aeb9bb-bada-4945-ae02-442081b793f6/staff-technical-support-engineer-mainframe-at-broadcom-inc) at [Broadcom Inc.](https://career.thegoodapps.co/organizations/broadcom-inc) — $88,300 – $141,300
- [Sr. Technical Support Engineer](https://career.thegoodapps.co/jobs/252206cd-26a2-4a90-a36e-5ae18b2373fb/sr-technical-support-engineer-at-pendo) at [Pendo](https://career.thegoodapps.co/organizations/pendo) — Full-time, Raleigh, NC, $105,000 – $120,000
- [Technical Support Engineer I](https://job-boards.greenhouse.io/gofundme/jobs/8089835) at [Gofundme](https://career.thegoodapps.co/organizations/gofundme) — Full-time, Remote, $59,500 – $82,000 (listed on Gofundme's own careers site)
- [Technical Support Engineer (Inference) - US Weekends](https://career.thegoodapps.co/jobs/46f48923-18ac-44a8-840e-b14d517b9e9c/technical-support-engineer-inference-us-weekends-at-together-ai) at [Together AI](https://career.thegoodapps.co/organizations/together-ai) — Full-time, Remote, $160,000 – $230,000
- [Technical Support Engineer, L2](https://career.thegoodapps.co/jobs/82845b99-4721-474b-8621-6b8c3b77292c/technical-support-engineer-l2-at-lucidlink) at [LucidLink](https://career.thegoodapps.co/organizations/lucidlink) — US Remote, $72,000 – $107,400
- [Technical Support Engineer (4PM-12AM PST)](https://career.thegoodapps.co/jobs/270f60d9-68fa-4096-be3d-79579d1c5977/technical-support-engineer-4pm-12am-pst-at-sentry) at [Sentry](https://career.thegoodapps.co/organizations/sentry) — San Francisco, CA · Remote, $100,000 – $120,000
- [Technical Support Engineer](https://job-boards.greenhouse.io/sigmacomputing/jobs/7767924003) at [Sigma Computing](https://career.thegoodapps.co/organizations/sigma-computing) — Full-time, New York, NY, $90,000 – $115,000 (listed on Sigma Computing's own careers site)

## Roles similar to Technical Support Analyst (32)

From [Computer Support Specialist](https://career.thegoodapps.co/occupations/computer-support-specialist), [Help Desk Analyst](https://career.thegoodapps.co/occupations/help-desk-analyst), [Help Desk Technician](https://career.thegoodapps.co/occupations/help-desk-technician), [Incident Analyst](https://career.thegoodapps.co/occupations/incident-analyst), [IT Support Specialist](https://career.thegoodapps.co/occupations/it-support-specialist), [Network Support Specialist](https://career.thegoodapps.co/occupations/network-support-specialist), [Systems Support Specialist](https://career.thegoodapps.co/occupations/systems-support-specialist), [Technical Support Engineer](https://career.thegoodapps.co/occupations/technical-support-engineer).

- [Network Support Specialist](https://job-boards.greenhouse.io/lumosfiber/jobs/5381926008) at [Lumos Networks](https://career.thegoodapps.co/organizations/lumos-networks) — United States of America (USA), Remote (listed on Lumos Networks's own careers site)
- [Technical Support Engineer](https://fis.wd5.myworkdayjobs.com/en-US/SearchJobs/job/US-IL-BOL-270-SteA/Technical-Support-Engineer_JR0308867) at [FIS](https://career.thegoodapps.co/organizations/fis) — US IL BOL 270 SteA (listed on FIS's own careers site)
- [IT Support Specialist](https://job-boards.greenhouse.io/voyagertechnologiesinc/jobs/4384827009) at [Voyager](https://career.thegoodapps.co/organizations/voyager) — Reno, NV (listed on Voyager's own careers site)
- [IT Support Specialist](https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal/jobs/6173572004) at [Bend Studio](https://career.thegoodapps.co/organizations/bend-studio) — Los Angeles, CA (listed on Bend Studio's own careers site)
- [Computer Support Specialist](https://uhaul.wd1.myworkdayjobs.com/en-US/UhaulJobs/job/Tempe-Arizona/Computer-Support-Specialist_R252128) at [U-Haul](https://career.thegoodapps.co/organizations/u-haul) — Tempe, AZ (listed on U-Haul's own careers site)
- [IT Support Specialist](https://motorolasolutions.wd5.myworkdayjobs.com/en-US/Careers/job/Culver-City-CA/IT-Support-Specialist_R67598) at [Motorola Solutions](https://career.thegoodapps.co/organizations/motorola-solutions) — Culver City, CA (listed on Motorola Solutions's own careers site)
- [Technical Support Engineer](https://kla.wd1.myworkdayjobs.com/en-US/Search/job/Taichung-City-Taiwan/Technical-Support-Engineer_2638572) at [KLA-Tencor](https://career.thegoodapps.co/organizations/kla-tencor) (listed on KLA-Tencor's own careers site)
- [IT Service Delivery Analyst II (Test)](https://career.thegoodapps.co/jobs/72bc8cac-9ca2-465a-847c-410245c221a9/it-service-delivery-analyst-ii-test-at-impulse-space) at [Impulse Space](https://career.thegoodapps.co/organizations/impulse-space) — Mojave
- [HD Analyst II](https://career.thegoodapps.co/jobs/d91d8252-7c3e-4e81-b503-acb3a4c5eebf/hd-analyst-ii-at-rbi) at [RBI](https://career.thegoodapps.co/organizations/rbi) — Corp - Syracuse Corporate Office
- [IT Support Admin – Executive Briefing Center (EBC)](https://career.thegoodapps.co/jobs/333f11d1-b622-4157-baaa-fe572e3ff7d3/it-support-admin-executive-briefing-center-ebc-at-crowdstrike) at [CrowdStrike](https://career.thegoodapps.co/organizations/crowdstrike) — Full-time, Sunnyvale, CA, $85,000 – $120,000

## People with this title (0)

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