# Support Engineer

Occupation

Canonical page: https://career.thegoodapps.co/occupations/support-engineer

Support Engineers provide technical troubleshooting and issue resolution for customers using cloud platforms, SaaS applications, or databases, serving as the primary point of contact for complex technical problems. They diagnose and resolve customer issues using cloud CLIs, APIs, scripting, and platform-specific tools, often collaborating with engineering teams to escalate problems, capture product feedback, and drive improvements. The role typically requires 2-5 years of technical support or operations experience, suits problem-solvers comfortable with cloud environments and infrastructure concepts, and offers a path toward site reliability engineering or senior technical support positions.

## Open Support Engineer roles (2)

- [Support Engineer](https://career.thegoodapps.co/jobs/01a845ad-32cf-4327-930b-b262fe64c548/support-engineer-at-menlo-ventures-portfolio) at [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio) — Full-time, New York, NY, $210,000 – $250,000
- [Database Support Engineer (AMER)](https://career.thegoodapps.co/jobs/93dacb7e-a25a-4588-a598-07d2275d6265/database-support-engineer-amer-at-supabase) at [Supabase](https://career.thegoodapps.co/organizations/supabase) — Full-time, Remote, AMER

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