# IT Support and Operations

Occupation

Canonical page: https://career.thegoodapps.co/occupations/it-support-and-operations

IT Support and Operations staff handle the day-to-day technical needs of an organization's employees, troubleshooting hardware, software, and network issues and managing user accounts through tools like Active Directory. They log and resolve requests using help desk and ticketing systems such as ServiceNow, administering both Windows and Mac OS environments and applying networking fundamentals to keep systems running smoothly. This entry-to-mid-level role suits patient problem-solvers who enjoy hands-on troubleshooting and direct interaction with end users.

Top skills: [Active Directory](https://career.thegoodapps.co/skills/active-directory)

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