# Help Desk Technician

Occupation

Canonical page: https://career.thegoodapps.co/occupations/help-desk-technician

A Help Desk Technician is typically the first point of contact for employees experiencing technical problems, fielding calls and tickets to resolve issues with computers, accounts, and software. The role requires solid troubleshooting ability, comfort working within Active Directory for password resets and permissions, and disciplined use of ticketing systems to document and escalate cases. Beyond technical fixes like hardware and software installation, strong customer service skills are essential since technicians interact directly with frustrated or non-technical end users.

Top skills: [Active Directory](https://career.thegoodapps.co/skills/active-directory), [Customer Service](https://career.thegoodapps.co/skills/customer-service)

## Career ladder

- Often comes from: often an entry point.
- Often leads to: [Computer Support Specialist](https://career.thegoodapps.co/occupations/computer-support-specialist), [Cyber Security Technician](https://career.thegoodapps.co/occupations/cyber-security-technician), [IT Administrator](https://career.thegoodapps.co/occupations/it-administrator), [IT Support Specialist](https://career.thegoodapps.co/occupations/it-support-specialist), [Network Support Specialist](https://career.thegoodapps.co/occupations/network-support-specialist), [System Administrator](https://career.thegoodapps.co/occupations/system-administrator), [Systems Support Specialist](https://career.thegoodapps.co/occupations/systems-support-specialist)

## Similar roles

[Computer Support Specialist](https://career.thegoodapps.co/occupations/computer-support-specialist), [Customer Service Representative](https://career.thegoodapps.co/occupations/customer-service-representative), [Customer Service Representatives](https://career.thegoodapps.co/occupations/customer-service-representatives), [Customer Support Advisor](https://career.thegoodapps.co/occupations/customer-support-advisor), [Cyber Security Technician](https://career.thegoodapps.co/occupations/cyber-security-technician), [Help Desk Analyst](https://career.thegoodapps.co/occupations/help-desk-analyst), [Incident Analyst](https://career.thegoodapps.co/occupations/incident-analyst), [IT Administrator](https://career.thegoodapps.co/occupations/it-administrator), [IT Support Specialist](https://career.thegoodapps.co/occupations/it-support-specialist), [Network Support Specialist](https://career.thegoodapps.co/occupations/network-support-specialist), [Systems Administrator](https://career.thegoodapps.co/occupations/systems-administrator), [Systems Support Specialist](https://career.thegoodapps.co/occupations/systems-support-specialist)

## Open Help Desk Technician roles (1)

- [HD Analyst II](https://career.thegoodapps.co/jobs/d91d8252-7c3e-4e81-b503-acb3a4c5eebf/hd-analyst-ii-at-rbi) at [RBI](https://career.thegoodapps.co/organizations/rbi) — Corp - Syracuse Corporate Office

## Likely next role (18)

Where Help Desk Technicians commonly go next: [Computer Support Specialist](https://career.thegoodapps.co/occupations/computer-support-specialist), [Cyber Security Technician](https://career.thegoodapps.co/occupations/cyber-security-technician), [IT Administrator](https://career.thegoodapps.co/occupations/it-administrator), [IT Support Specialist](https://career.thegoodapps.co/occupations/it-support-specialist), [Network Support Specialist](https://career.thegoodapps.co/occupations/network-support-specialist), [System Administrator](https://career.thegoodapps.co/occupations/system-administrator), [Systems Support Specialist](https://career.thegoodapps.co/occupations/systems-support-specialist).

- [Network Support Specialist](https://job-boards.greenhouse.io/lumosfiber/jobs/5381926008) at [Lumos Networks](https://career.thegoodapps.co/organizations/lumos-networks) — United States of America (USA), Remote (listed on Lumos Networks's own careers site)
- [IT Support Specialist](https://job-boards.greenhouse.io/voyagertechnologiesinc/jobs/4384827009) at [Voyager](https://career.thegoodapps.co/organizations/voyager) — Reno, NV (listed on Voyager's own careers site)
- [IT Administrator](https://jobs.ashbyhq.com/Mapbox/5eb5480d-b457-4ce9-8f12-6292a2a402df/application) at [Mapbox](https://career.thegoodapps.co/organizations/mapbox) — Mapbox US (listed on Mapbox's own careers site)
- [IT Support Specialist](https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal/jobs/6173572004) at [Bend Studio](https://career.thegoodapps.co/organizations/bend-studio) — Los Angeles, CA (listed on Bend Studio's own careers site)
- [Computer Support Specialist](https://uhaul.wd1.myworkdayjobs.com/en-US/UhaulJobs/job/Tempe-Arizona/Computer-Support-Specialist_R252128) at [U-Haul](https://career.thegoodapps.co/organizations/u-haul) — Tempe, AZ (listed on U-Haul's own careers site)
- [IT Support Specialist](https://motorolasolutions.wd5.myworkdayjobs.com/en-US/Careers/job/Culver-City-CA/IT-Support-Specialist_R67598) at [Motorola Solutions](https://career.thegoodapps.co/organizations/motorola-solutions) — Culver City, CA (listed on Motorola Solutions's own careers site)
- [System Administrator](https://career.thegoodapps.co/jobs/d5f04ed1-c1b3-4b41-b0e6-a8e1ddc6e5c3/system-administrator-at-crane-co) at [Crane Co.](https://career.thegoodapps.co/organizations/crane-co) — Bolingbrook, IL, $90,000 – $100,000
- [Senior System Administrator](https://career.thegoodapps.co/jobs/8da0938f-d741-4406-ac40-51feacba6578/senior-system-administrator-at-aerovironment) at [AeroVironment](https://career.thegoodapps.co/organizations/aerovironment) — Full-time, Jessup, MD, $170,000 – $220,000
- [IT Service Delivery Analyst II (Test)](https://career.thegoodapps.co/jobs/72bc8cac-9ca2-465a-847c-410245c221a9/it-service-delivery-analyst-ii-test-at-impulse-space) at [Impulse Space](https://career.thegoodapps.co/organizations/impulse-space) — Mojave
- [DC Sup IT Systems Admin](https://career.thegoodapps.co/jobs/3cb866c4-3457-4ec0-a18f-6318b84aa725/dc-sup-it-systems-admin-at-hoka) at [HOKA](https://career.thegoodapps.co/organizations/hoka) — Moreno Valley, CA, $33 – $45 / hour

## Roles similar to Help Desk Technician (88)

From [Computer Support Specialist](https://career.thegoodapps.co/occupations/computer-support-specialist), [Customer Service Representative](https://career.thegoodapps.co/occupations/customer-service-representative), [Customer Service Representatives](https://career.thegoodapps.co/occupations/customer-service-representatives), [Customer Support Advisor](https://career.thegoodapps.co/occupations/customer-support-advisor), [Cyber Security Technician](https://career.thegoodapps.co/occupations/cyber-security-technician), [Help Desk Analyst](https://career.thegoodapps.co/occupations/help-desk-analyst), [Incident Analyst](https://career.thegoodapps.co/occupations/incident-analyst), [IT Administrator](https://career.thegoodapps.co/occupations/it-administrator), [IT Support Specialist](https://career.thegoodapps.co/occupations/it-support-specialist), [Network Support Specialist](https://career.thegoodapps.co/occupations/network-support-specialist), [Systems Administrator](https://career.thegoodapps.co/occupations/systems-administrator), [Systems Support Specialist](https://career.thegoodapps.co/occupations/systems-support-specialist).

- [Systems Administrator](https://cinemark.wd1.myworkdayjobs.com/en-US/cinemark/job/CORP---Cinemark-Service-Center-Plano-TX/Systems-Administrator_R38909) at [Century Theatres](https://career.thegoodapps.co/organizations/century-theatres) — Plano, TX (listed on Century Theatres's own careers site)
- [Systems Administrator](https://andersen.wd12.myworkdayjobs.com/en-US/Andersen_External_Career_Site/job/Oak-Park-Heights-MN/Systems-Administrator_R-8072) at [Andersen Corporation](https://career.thegoodapps.co/organizations/andersen-corporation) — Oak Park, MN (listed on Andersen Corporation's own careers site)
- [Customer Service Representative](https://sbdinc.wd1.myworkdayjobs.com/en-US/Stanley_Black_Decker_Career_Site/job/Ohio-USA---Remote/Customer-Service-Representative_REQ-1000052112) at [Stanley Black & Decker](https://career.thegoodapps.co/organizations/stanley-black-decker) (listed on Stanley Black & Decker's own careers site)
- [Customer Service Representative](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/IN---Work-from-home/Customer-Service-Representative_R1012363) at [Longs Drugs](https://career.thegoodapps.co/organizations/longs-drugs) (listed on Longs Drugs's own careers site)
- [Network Support Specialist](https://job-boards.greenhouse.io/lumosfiber/jobs/5381926008) at [Lumos Networks](https://career.thegoodapps.co/organizations/lumos-networks) — United States of America (USA), Remote (listed on Lumos Networks's own careers site)
- [IT Support Specialist](https://job-boards.greenhouse.io/voyagertechnologiesinc/jobs/4384827009) at [Voyager](https://career.thegoodapps.co/organizations/voyager) — Reno, NV (listed on Voyager's own careers site)
- [Customer Service Representative](https://eguq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MovingYouForward/job/41987/apply) at [Forward](https://career.thegoodapps.co/organizations/forward) — Greeneville, TN (listed on Forward's own careers site)
- [IT Administrator](https://jobs.ashbyhq.com/Mapbox/5eb5480d-b457-4ce9-8f12-6292a2a402df/application) at [Mapbox](https://career.thegoodapps.co/organizations/mapbox) — Mapbox US (listed on Mapbox's own careers site)
- [Customer Service Representative](https://eofd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/759630/apply) at [Albertsons](https://career.thegoodapps.co/organizations/albertsons) — Stratham, NH (listed on Albertsons's own careers site)
- [IT Support Specialist](https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal/jobs/6173572004) at [Bend Studio](https://career.thegoodapps.co/organizations/bend-studio) — Los Angeles, CA (listed on Bend Studio's own careers site)

## People with this title (0)

No one holds this exact title here yet.