# Director of Cardholder Services

Occupation

Canonical page: https://career.thegoodapps.co/occupations/director-of-cardholder-services

A Director of Cardholder Services leads teams and strategies focused on customer service and support for card-issuing financial institutions, managing the tools, processes, and staff that handle cardholder inquiries, disputes, account management, and retention initiatives. The role typically involves overseeing digital and contact-center operations, working with product teams to shape cardholder experiences, and analyzing data to improve service quality and reduce costs. It suits experienced operations or customer service leaders with strong project management skills and the ability to work across multiple business units in large organizations.

## Open Director of Cardholder Services roles (1)

- [Director, Cardholder Services, Global Servicing](https://career.thegoodapps.co/jobs/fa11a01d-f9f9-4af0-9824-8323840cb246/director-cardholder-services-global-servicing-at-mastercard) at [Mastercard](https://career.thegoodapps.co/organizations/mastercard) — Full-time, Miami, FL, $156,000 – $265,000

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