# Customer Support Team Manager

Occupation

Canonical page: https://career.thegoodapps.co/occupations/customer-support-team-manager

A Customer Support Team Manager leads and oversees a team of customer support representatives, handling day-to-day operations including scheduling, performance management, and quality assurance. They work with support platforms and ticketing systems to monitor team metrics, resolve escalated customer issues, and collaborate with product and sales teams to improve customer experience. This role suits experienced support professionals with strong leadership skills, the ability to develop and motivate teams, and comfort working in structured environments where customer satisfaction metrics drive priorities.

## Open Customer Support Team Manager roles (1)

- [Customer Support Team Manager](https://career.thegoodapps.co/jobs/ca10c7e1-cc1a-4c08-960d-df2aa6ed025e/customer-support-team-manager-at-topline-pro) at [Topline Pro](https://career.thegoodapps.co/organizations/topline-pro) — Full-time, Brooklyn, NY, $110,000 – $140,000

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