# Customer Success Manager

Occupation

Canonical page: https://career.thegoodapps.co/occupations/customer-success-manager

A Customer Success Manager works with existing customers, usually in a SaaS or subscription business, to ensure they realize value from a product and renew or expand their contracts over time. They manage onboarding and retention strategy for an assigned book of accounts, use CRM software to track health scores and touchpoints, perform customer data analysis to spot churn risk or upsell opportunity, and rely on cross-functional collaboration with sales, support, and product teams to resolve issues. This client-facing role is common in tech companies and is typically held by relationship-oriented professionals with backgrounds in account management, sales, or support.

Top skills: [Account Management](https://career.thegoodapps.co/skills/account-management), [Cross-functional Collaboration](https://career.thegoodapps.co/skills/cross-functional-collaboration)

## Career ladder

- Often comes from: [Customer Service Representative](https://career.thegoodapps.co/occupations/customer-service-representative)
- Often leads to: [Customer Experience Manager](https://career.thegoodapps.co/occupations/customer-experience-manager), [Technical Account Manager](https://career.thegoodapps.co/occupations/technical-account-manager)

## Similar roles

[Account Manager](https://career.thegoodapps.co/occupations/account-manager), [Account Managers and Executives](https://career.thegoodapps.co/occupations/account-managers-and-executives), [Call Center Manager](https://career.thegoodapps.co/occupations/call-center-manager), [Customer Experience Manager](https://career.thegoodapps.co/occupations/customer-experience-manager), [Customer Service Director](https://career.thegoodapps.co/occupations/customer-service-director), [Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Service Managers](https://career.thegoodapps.co/occupations/customer-service-managers), [Customer Support Advisor](https://career.thegoodapps.co/occupations/customer-support-advisor), [Healthcare Account Manager](https://career.thegoodapps.co/occupations/healthcare-account-manager), [Senior Account Manager](https://career.thegoodapps.co/occupations/senior-account-manager), [Senior Technical Account Manager](https://career.thegoodapps.co/occupations/senior-technical-account-manager), [Technical Support Manager](https://career.thegoodapps.co/occupations/technical-support-manager)

## Open Customer Success Manager roles (80)

- [Customer Success Manager](https://rockwellautomation.wd1.myworkdayjobs.com/en-US/External_Rockwell_Automation/job/Katowice-Poland/Customer-Success-Manager_R26-3394-1) at [Rockwell Automation](https://career.thegoodapps.co/organizations/rockwell-automation) (listed on Rockwell Automation's own careers site)
- [Customer Success Manager](https://monotype.wd1.myworkdayjobs.com/en-US/Monotype/job/Woburn-MA/Customer-Success-Manager_R0004867) at [Extensis](https://career.thegoodapps.co/organizations/extensis) — Woburn, MA (listed on Extensis's own careers site)
- [Customer Success Manager](https://jobs.ashbyhq.com/Rasa/61aa5d7a-f202-47e1-a83a-35c09315b892/application) at [Rasa](https://career.thegoodapps.co/organizations/rasa) — Remote - USA, $85,000 – $128,000 (listed on Rasa's own careers site)
- [Customer Success Manager](https://jobs.ashbyhq.com/Intellistack/79d16760-cce4-4c19-9a40-cdd528c54ca3/application) at [Formstack](https://career.thegoodapps.co/organizations/formstack) — Denver, CO · Remote (listed on Formstack's own careers site)
- [Customer Success Manager](https://jobs.ashbyhq.com/august-health/1dc57a2a-3713-492b-adaf-22d555636717/application) at [August Health](https://career.thegoodapps.co/organizations/august-health) — United States · Remote (listed on August Health's own careers site)
- [Customer Success Manager](https://liveramp.wd5.myworkdayjobs.com/en-US/LiveRampCareers/job/New-York/Customer-Success-Manager_JR162113) at [LiveRamp](https://career.thegoodapps.co/organizations/liveramp) — New York, NY (listed on LiveRamp's own careers site)
- [Customer Success Manager, International Public Sector (Italian & Spanish)](https://career.thegoodapps.co/jobs/647b4fae-8f03-4486-ade4-9946244782a3/customer-success-manager-international-public-sector-italian-spanish-at-dataminr) at [Dataminr](https://career.thegoodapps.co/organizations/dataminr) — Full-time
- [Customer Success Data Scientist](https://career.thegoodapps.co/jobs/ead184c4-dddb-4e11-99e4-12e179523ddf/customer-success-data-scientist-at-citrix-systems) at [Citrix Systems](https://career.thegoodapps.co/organizations/citrix-systems) — Full-time, $146,011 – $219,017
- [Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Atlanta (Hybrid)](https://career.thegoodapps.co/jobs/9f29c7f2-505f-4627-a08d-50909e202b60/customer-success-manager-csm-sap-next-gen-sap-academy-for-customer-success) at [SAP](https://career.thegoodapps.co/organizations/sap) — Full-time, Atlanta, GA, $78,000 – $180,700
- [Principal Customer Engagement Specialist - Midwest Region](https://career.thegoodapps.co/jobs/e33011a1-e602-4438-98be-dcaaccd5e2dd/principal-customer-engagement-specialist-midwest-region-at-medtronic) at [Medtronic](https://career.thegoodapps.co/organizations/medtronic) — Full-time, $112,000 – $168,000

All 80 open roles: https://career.thegoodapps.co/jobs?q=Customer%20Success%20Manager

## Likely next role (13)

Where Customer Success Managers commonly go next: [Customer Experience Manager](https://career.thegoodapps.co/occupations/customer-experience-manager), [Technical Account Manager](https://career.thegoodapps.co/occupations/technical-account-manager).

- [Technical Account Manager](https://liveramp.wd5.myworkdayjobs.com/en-US/LiveRampCareers/job/San-Francisco/Sr-Technical-Solutions-Manager_JR011713) at [LiveRamp](https://career.thegoodapps.co/organizations/liveramp) (listed on LiveRamp's own careers site)
- [Technical Account Manager](https://fis.wd5.myworkdayjobs.com/en-US/SearchJobs/job/US-FL-JAX-347/Technical-Account-Manager_JR0303919-1) at [FIS](https://career.thegoodapps.co/organizations/fis) (listed on FIS's own careers site)
- [Programmatic Technical Account Manager](https://career.thegoodapps.co/jobs/ec95392b-62e9-48ad-906a-c458d6c4f941/programmatic-technical-account-manager-at-supercast) at [Supercast](https://career.thegoodapps.co/organizations/supercast) — Full-time, New York, NY, $74,000 – $120,000
- [MPGS Technical Account Manager](https://career.thegoodapps.co/jobs/35937787-6d38-4688-9313-fc726a4840db/mpgs-technical-account-manager-at-mastercard) at [Mastercard](https://career.thegoodapps.co/organizations/mastercard)
- [Customer Experience Manager](https://career.thegoodapps.co/jobs/3300fed2-802f-4f7b-98bd-220dbb15837a/customer-experience-manager-at-the-home-depot) at [The Home Depot](https://career.thegoodapps.co/organizations/the-home-depot) — HAYSKS STORE - 2221
- [Technical Adoption Manager (Federal)](https://career.thegoodapps.co/jobs/66bc41e7-afe0-48c5-bcc6-05c446d69903/technical-adoption-manager-federal-at-broadcom-inc) at [Broadcom Inc.](https://career.thegoodapps.co/organizations/broadcom-inc) — Full-time, $154,700 – $247,500
- [Staff, Technical Account Manager (Tax)](https://career.thegoodapps.co/jobs/321285d0-dbf5-4d70-848d-ffec458d5a53/staff-technical-account-manager-tax-at-intuit) at [Intuit](https://career.thegoodapps.co/organizations/intuit) — Mountain View, CA, $160,000 – $216,500
- [Senior Technical Account Manager](https://job-boards.greenhouse.io/vercel/jobs/6112845004) at [Vercel](https://career.thegoodapps.co/organizations/vercel) — Full-time, New York, NY, $163,000 – $204,000 (listed on Vercel's own careers site)
- [Technical Account Manager, Mid-Market](https://career.thegoodapps.co/jobs/b4ca3c10-c63e-487e-816a-7a36a0d840e7/technical-account-manager-mid-market-at-hightouch) at [Hightouch](https://career.thegoodapps.co/organizations/hightouch) — Full-time, Remote (North America), $132,000 – $160,000
- [Technical Engagement Manager / Account Manager (AI / SaaS)](https://career.thegoodapps.co/jobs/b2220e46-6ec7-4a83-9612-832bf4543684/technical-engagement-manager-account-manager-ai-saas-at-plug-n-play-portfolio) at [Plug n Play Portfolio](https://career.thegoodapps.co/organizations/plug-n-play-portfolio) — Full-time, New York, NY, $140,000 – $175,000

## Roles similar to Customer Success Manager (128)

From [Account Manager](https://career.thegoodapps.co/occupations/account-manager), [Account Managers and Executives](https://career.thegoodapps.co/occupations/account-managers-and-executives), [Call Center Manager](https://career.thegoodapps.co/occupations/call-center-manager), [Customer Experience Manager](https://career.thegoodapps.co/occupations/customer-experience-manager), [Customer Service Director](https://career.thegoodapps.co/occupations/customer-service-director), [Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Service Managers](https://career.thegoodapps.co/occupations/customer-service-managers), [Customer Support Advisor](https://career.thegoodapps.co/occupations/customer-support-advisor), [Healthcare Account Manager](https://career.thegoodapps.co/occupations/healthcare-account-manager), [Senior Account Manager](https://career.thegoodapps.co/occupations/senior-account-manager), [Senior Technical Account Manager](https://career.thegoodapps.co/occupations/senior-technical-account-manager), [Technical Support Manager](https://career.thegoodapps.co/occupations/technical-support-manager).

- [Customer Service Manager](https://cranecompany.wd5.myworkdayjobs.com/en-US/Careers/job/23000-USA2012-AE-Auburn/Customer-Service-Manager_JR102354) at [Crane Co.](https://career.thegoodapps.co/organizations/crane-co) — 23000-USA2012 AE Auburn (listed on Crane Co.'s own careers site)
- [Customer Service Manager](https://eofd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/746607/apply) at [Albertsons](https://career.thegoodapps.co/organizations/albertsons) — Scottsdale, AZ (listed on Albertsons's own careers site)
- [Account Manager](https://uhaul.wd1.myworkdayjobs.com/en-US/UhaulJobs/job/Phoenix-Arizona/Account-Manager_R254395) at [U-Haul](https://career.thegoodapps.co/organizations/u-haul) — Phoenix, AZ (listed on U-Haul's own careers site)
- [Account Manager](https://taylor.wd1.myworkdayjobs.com/en-US/External/job/Duluth-GA---Taylor-Print--Visual-Impressions-Inc/Account-Manager_R28524) at [Taylor Corporation](https://career.thegoodapps.co/organizations/taylor-corporation) (listed on Taylor Corporation's own careers site)
- [Account Manager](https://landolakes.wd1.myworkdayjobs.com/en-US/LandOLakes/job/Virtual-USA/Account-Manager_R-40364) at [Land O'Lakes](https://career.thegoodapps.co/organizations/land-o-lakes) (listed on Land O'Lakes's own careers site)
- [Account Manager](https://jobs.ashbyhq.com/render/54aaceee-1aa8-4f47-a77c-9f9597a99903/application) at [Render](https://career.thegoodapps.co/organizations/render) — Remote: United States, $185,000 – $240,000 (listed on Render's own careers site)
- [Account Manager](https://clarivate.wd3.myworkdayjobs.com/en-US/Clarivate_Careers/job/R243-Tempe/Account-Manager_JREQ136242-1) at [ProQuest](https://career.thegoodapps.co/organizations/proquest) — Tempe, AZ (listed on ProQuest's own careers site)
- [Account Manager](https://kla.wd1.myworkdayjobs.com/en-US/Search/job/Beijing-China/Account-Manager_2639567) at [KLA-Tencor](https://career.thegoodapps.co/organizations/kla-tencor) (listed on KLA-Tencor's own careers site)
- [Account Manager, Renewals & Expansion (West Coast)](https://jobs.ashbyhq.com/langchain/45773971-c904-41c4-b7af-1f3a661c49cc/application) at [LangChain](https://career.thegoodapps.co/organizations/langchain) — San Francisco, CA, $230,000 (listed on LangChain's own careers site)
- [Account Manager](https://jobs.ashbyhq.com/ibotta/c363616d-a2c4-4c66-9194-324879723e8b/application) at [Ibotta](https://career.thegoodapps.co/organizations/ibotta) — Minneapolis, MN · Remote (listed on Ibotta's own careers site)

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