# Customer Service Representative

Occupation

Canonical page: https://career.thegoodapps.co/occupations/customer-service-representative

A Customer Service Representative is the front-line point of contact who handles inbound customer inquiries, complaints, and support requests across phone, chat, and email channels, commonly found in call centers, retail, and support departments of nearly every industry. The role demands strong communication and problem-solving skills, the ability to multitask across several open cases, and conflict resolution to de-escalate frustrated customers. Most representatives work daily within CRM platforms like Zendesk or Salesforce to log interactions and track case resolution.

Top skills: [Communication](https://career.thegoodapps.co/skills/communication), [Conflict Resolution](https://career.thegoodapps.co/skills/conflict-resolution), [Multitasking](https://career.thegoodapps.co/skills/multitasking)

## Career ladder

- Often comes from: often an entry point.
- Often leads to: [Call Center Supervisor](https://career.thegoodapps.co/occupations/call-center-supervisor), [Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager)

## Similar roles

[Account Representative](https://career.thegoodapps.co/occupations/account-representative), [Bank Teller](https://career.thegoodapps.co/occupations/bank-teller), [Claims Specialist](https://career.thegoodapps.co/occupations/claims-specialist), [Customer Support Advisor](https://career.thegoodapps.co/occupations/customer-support-advisor), [Guest Services Representative](https://career.thegoodapps.co/occupations/guest-services-representative), [Help Desk Technician](https://career.thegoodapps.co/occupations/help-desk-technician), [Hotel Desk Clerk](https://career.thegoodapps.co/occupations/hotel-desk-clerk), [Inside Sales Representative](https://career.thegoodapps.co/occupations/inside-sales-representative), [Order Processor](https://career.thegoodapps.co/occupations/order-processor), [Patient Service Representative](https://career.thegoodapps.co/occupations/patient-service-representative), [Product Demonstrator](https://career.thegoodapps.co/occupations/product-demonstrator), [Reservations Agent](https://career.thegoodapps.co/occupations/reservations-agent)

## Open Customer Service Representative roles (57)

- [Customer Service Representative](https://sbdinc.wd1.myworkdayjobs.com/en-US/Stanley_Black_Decker_Career_Site/job/Ohio-USA---Remote/Customer-Service-Representative_REQ-1000052112) at [Stanley Black & Decker](https://career.thegoodapps.co/organizations/stanley-black-decker) (listed on Stanley Black & Decker's own careers site)
- [Customer Service Representative](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/IN---Work-from-home/Customer-Service-Representative_R1012363) at [Longs Drugs](https://career.thegoodapps.co/organizations/longs-drugs) (listed on Longs Drugs's own careers site)
- [Customer Service Representative](https://jll.wd1.myworkdayjobs.com/en-US/jllcareers/job/Atlanta-GA/Customer-Service-Representative_REQ532575) at [JLL](https://career.thegoodapps.co/organizations/jll) — Atlanta, GA (listed on JLL's own careers site)
- [Customer Service Representative](https://eguq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MovingYouForward/job/41987/apply) at [Forward](https://career.thegoodapps.co/organizations/forward) — Greeneville, TN (listed on Forward's own careers site)
- [Customer Service Representative](https://eofd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/759630/apply) at [Albertsons](https://career.thegoodapps.co/organizations/albertsons) — Stratham, NH (listed on Albertsons's own careers site)
- [Customer Service Representative](https://andersonsinc.wd1.myworkdayjobs.com/en-US/TheAndersonsCareers/job/Gibsonburg-OH/Customer-Service-Representative_R12399) at [The Andersons](https://career.thegoodapps.co/organizations/the-andersons) — Gibsonburg, OH (listed on The Andersons's own careers site)
- [Customer Service Representative](https://veritiv.wd5.myworkdayjobs.com/en-US/VeritivCareers/job/OPS---Pollock-Orora-Corporate-TX/Customer-Service-Representative_R31884) at [Veritiv](https://career.thegoodapps.co/organizations/veritiv) — OPS - Pollock Orora Corporate TX (listed on Veritiv's own careers site)
- [Customer Service Representative](https://uhaul.wd1.myworkdayjobs.com/en-US/UhaulJobs/job/Deptford-New-Jersey/Customer-Service-Representative_R251717) at [U-Haul](https://career.thegoodapps.co/organizations/u-haul) — Deptford, NJ (listed on U-Haul's own careers site)
- [Customer Service Representative](https://taylor.wd1.myworkdayjobs.com/en-US/External/job/White-Bear-Lake-MN---Taymark-Inc/Customer-Service-Representative_R29596) at [Taylor Corporation](https://career.thegoodapps.co/organizations/taylor-corporation) (listed on Taylor Corporation's own careers site)
- [Customer Service Representative](https://poolcorp.wd1.myworkdayjobs.com/en-US/POOLCORP/job/Fresno-CA/Customer-Service-Representative_R21593) at [Pool Corporation](https://career.thegoodapps.co/organizations/pool-corporation) — Fresno, CA (listed on Pool Corporation's own careers site)

All 57 open roles: https://career.thegoodapps.co/jobs?q=Customer%20Service%20Representative

## Likely next role (87)

Where Customer Service Representatives commonly go next: [Call Center Supervisor](https://career.thegoodapps.co/occupations/call-center-supervisor), [Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager).

- [Customer Service Manager](https://cranecompany.wd5.myworkdayjobs.com/en-US/Careers/job/23000-USA2012-AE-Auburn/Customer-Service-Manager_JR102354) at [Crane Co.](https://career.thegoodapps.co/organizations/crane-co) — 23000-USA2012 AE Auburn (listed on Crane Co.'s own careers site)
- [Customer Service Manager](https://eofd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/746607/apply) at [Albertsons](https://career.thegoodapps.co/organizations/albertsons) — Scottsdale, AZ (listed on Albertsons's own careers site)
- [Customer Success Manager](https://rockwellautomation.wd1.myworkdayjobs.com/en-US/External_Rockwell_Automation/job/Katowice-Poland/Customer-Success-Manager_R26-3394-1) at [Rockwell Automation](https://career.thegoodapps.co/organizations/rockwell-automation) (listed on Rockwell Automation's own careers site)
- [Customer Success Manager](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/All-Florida-United-States-of-America/Customer-Success-Manager_1208321-2) at [Juniper Networks](https://career.thegoodapps.co/organizations/juniper-networks) — All, Florida, United States of America (listed on Juniper Networks's own careers site)
- [Customer Success Manager](https://monotype.wd1.myworkdayjobs.com/en-US/Monotype/job/Woburn-MA/Customer-Success-Manager_R0004867) at [Extensis](https://career.thegoodapps.co/organizations/extensis) — Woburn, MA (listed on Extensis's own careers site)
- [Customer Success Manager](https://jobs.ashbyhq.com/Rasa/61aa5d7a-f202-47e1-a83a-35c09315b892/application) at [Rasa](https://career.thegoodapps.co/organizations/rasa) — Remote - USA, $85,000 – $128,000 (listed on Rasa's own careers site)
- [Customer Success Manager](https://jobs.ashbyhq.com/Intellistack/79d16760-cce4-4c19-9a40-cdd528c54ca3/application) at [Formstack](https://career.thegoodapps.co/organizations/formstack) — Denver, CO · Remote (listed on Formstack's own careers site)
- [Client Success Manager, Labor & Multi Employer Funds](https://career.thegoodapps.co/jobs/567acbc8-644b-40e4-86b9-2dd2956228e2/client-success-manager-labor-multi-employer-funds-at-virta-health) at [Virta Health](https://career.thegoodapps.co/organizations/virta-health) — Full-time, Remote, $99,500 – $128,500
- [Customer Success Manager](https://jobs.ashbyhq.com/august-health/1dc57a2a-3713-492b-adaf-22d555636717/application) at [August Health](https://career.thegoodapps.co/organizations/august-health) — United States · Remote (listed on August Health's own careers site)
- [Customer Service Manager](https://onehealthineers.wd3.myworkdayjobs.com/en-US/SHSJB/job/BKK-C-292/Customer-Service-Manager_R-29197-1) at [Varian Medical Systems](https://career.thegoodapps.co/organizations/varian-medical-systems) — BKK C 292 (listed on Varian Medical Systems's own careers site)

## Roles similar to Customer Service Representative (33)

From [Account Representative](https://career.thegoodapps.co/occupations/account-representative), [Bank Teller](https://career.thegoodapps.co/occupations/bank-teller), [Claims Specialist](https://career.thegoodapps.co/occupations/claims-specialist), [Customer Support Advisor](https://career.thegoodapps.co/occupations/customer-support-advisor), [Guest Services Representative](https://career.thegoodapps.co/occupations/guest-services-representative), [Help Desk Technician](https://career.thegoodapps.co/occupations/help-desk-technician), [Hotel Desk Clerk](https://career.thegoodapps.co/occupations/hotel-desk-clerk), [Inside Sales Representative](https://career.thegoodapps.co/occupations/inside-sales-representative), [Order Processor](https://career.thegoodapps.co/occupations/order-processor), [Patient Service Representative](https://career.thegoodapps.co/occupations/patient-service-representative), [Product Demonstrator](https://career.thegoodapps.co/occupations/product-demonstrator), [Reservations Agent](https://career.thegoodapps.co/occupations/reservations-agent).

- [Inside Sales Representative](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Raleigh-NC/Inside-Sales-Representative_R1567373) at [IQVIA](https://career.thegoodapps.co/organizations/iqvia) (listed on IQVIA's own careers site)
- [Account Representative](https://clearchanneloutdoor.wd5.myworkdayjobs.com/en-US/CCO/job/St-Petersburg-and-Pinellas-County-FL/Account-Representative_Req24000) at [Clear Channel Outdoor](https://career.thegoodapps.co/organizations/clear-channel-outdoor) — Saint Petersburg, FL (listed on Clear Channel Outdoor's own careers site)
- [Inside Sales Representative](https://gfs.wd5.myworkdayjobs.com/en-US/usjobs-gen-gfs/job/Newark-Delaware/Inside-Sales-Representative_R-56206) at [Gordon Food Service](https://career.thegoodapps.co/organizations/gordon-food-service) — Newark, DE (listed on Gordon Food Service's own careers site)
- [Account Representative](https://uhaul.wd1.myworkdayjobs.com/en-US/UhaulJobs/job/Phoenix-Arizona/Account-Representative_R253532) at [U-Haul](https://career.thegoodapps.co/organizations/u-haul) — Phoenix, AZ (listed on U-Haul's own careers site)
- [Inside Sales Representative](https://sbdinc.wd1.myworkdayjobs.com/en-US/Stanley_Black_Decker_Career_Site/job/Massachusetts-USA---Remote/Inside-Sales-Representative_REQ-1000051484) at [Stanley Black & Decker](https://career.thegoodapps.co/organizations/stanley-black-decker) — Massachusetts USA - Remote (listed on Stanley Black & Decker's own careers site)
- [Inside Sales Representative](https://veritiv.wd5.myworkdayjobs.com/en-US/VeritivCareers/job/USA---CA---Fresno/Inside-Sales-Representative_R30845) at [Veritiv](https://career.thegoodapps.co/organizations/veritiv) — Fresno, CA (listed on Veritiv's own careers site)
- [Guest Services Representative](https://seaworldentertainment.wd1.myworkdayjobs.com/en-US/SEA/job/Sesame-Place-Philadelphia/Guest-Services-Representative_JR129497) at [United Parks & Resorts](https://career.thegoodapps.co/organizations/united-parks-resorts) — Philadelphia, PA (listed on United Parks & Resorts's own careers site)
- [Guest Services Representative](https://livenation.wd503.myworkdayjobs.com/en-US/LNExternalSite/job/Scranton-PA-USA/Guest-Services-Representative_JR-87959-2) at [Live Nation Entertainment](https://career.thegoodapps.co/organizations/live-nation-entertainment) — Scranton, PA (listed on Live Nation Entertainment's own careers site)
- [Account Representative](https://interstate.wd1.myworkdayjobs.com/en-US/InterstateBatteries-Careers/job/US-IA-Urbandale/Account-Representative_REQ-7695) at [Interstate Batteries](https://career.thegoodapps.co/organizations/interstate-batteries) — Urbandale, IA (listed on Interstate Batteries's own careers site)
- [Patient Service Representative - FLOAT - Primary Care](https://career.thegoodapps.co/jobs/30bd6649-a373-4bf0-b97b-4142a71e5740/patient-service-representative-float-primary-care-at-citymd) at [CityMD](https://career.thegoodapps.co/organizations/citymd) — Full-time, Fair Lawn, NJ, $18 – $22 / hour

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