# Customer Service Manager

Occupation

Canonical page: https://career.thegoodapps.co/occupations/customer-service-manager

A Customer Service Manager leads a team of customer support representatives, typically within a company's operations or customer experience organization, to ensure clients receive timely and effective service. Responsibilities include team leadership, resolving escalated conflicts, tracking performance metrics and KPIs, and shaping broader customer experience strategy, often supported by CRM software. The role suits an empathetic yet metrics-driven leader who can motivate a team while keeping customer satisfaction high.

Top skills: [Conflict Resolution](https://career.thegoodapps.co/skills/conflict-resolution), [Team Leadership](https://career.thegoodapps.co/skills/team-leadership)

## Career ladder

- Often comes from: [Customer Service Representative](https://career.thegoodapps.co/occupations/customer-service-representative), [Customer Service Representatives](https://career.thegoodapps.co/occupations/customer-service-representatives), [Customer Support Advisor](https://career.thegoodapps.co/occupations/customer-support-advisor)
- Often leads to: [Customer Experience Manager](https://career.thegoodapps.co/occupations/customer-experience-manager), [Customer Service Director](https://career.thegoodapps.co/occupations/customer-service-director)

## Similar roles

[Account Manager](https://career.thegoodapps.co/occupations/account-manager), [Call Center Manager](https://career.thegoodapps.co/occupations/call-center-manager), [Call Center Supervisor](https://career.thegoodapps.co/occupations/call-center-supervisor), [Customer Experience Manager](https://career.thegoodapps.co/occupations/customer-experience-manager), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager), [Operations Manager](https://career.thegoodapps.co/occupations/operations-manager), [Retail Store Manager](https://career.thegoodapps.co/occupations/retail-store-manager), [Retail Store Supervisor](https://career.thegoodapps.co/occupations/retail-store-supervisor), [Technical Support Manager](https://career.thegoodapps.co/occupations/technical-support-manager), [Technical Support Supervisor](https://career.thegoodapps.co/occupations/technical-support-supervisor)

## Open Customer Service Manager roles (3)

- [Customer Service Manager](https://cranecompany.wd5.myworkdayjobs.com/en-US/Careers/job/23000-USA2012-AE-Auburn/Customer-Service-Manager_JR102354) at [Crane Co.](https://career.thegoodapps.co/organizations/crane-co) — 23000-USA2012 AE Auburn (listed on Crane Co.'s own careers site)
- [Customer Service Manager](https://eofd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/746607/apply) at [Albertsons](https://career.thegoodapps.co/organizations/albertsons) — Scottsdale, AZ (listed on Albertsons's own careers site)
- [Customer Service Manager](https://onehealthineers.wd3.myworkdayjobs.com/en-US/SHSJB/job/BKK-C-292/Customer-Service-Manager_R-29197-1) at [Varian Medical Systems](https://career.thegoodapps.co/organizations/varian-medical-systems) — BKK C 292 (listed on Varian Medical Systems's own careers site)

## Likely next role (2)

Where Customer Service Managers commonly go next: [Customer Experience Manager](https://career.thegoodapps.co/occupations/customer-experience-manager), [Customer Service Director](https://career.thegoodapps.co/occupations/customer-service-director).

- [Customer Experience Manager](https://career.thegoodapps.co/jobs/3300fed2-802f-4f7b-98bd-220dbb15837a/customer-experience-manager-at-the-home-depot) at [The Home Depot](https://career.thegoodapps.co/organizations/the-home-depot) — HAYSKS STORE - 2221
- [Senior Customer Experience Pro (Delivery Design & Operations - Mid-Market](https://career.thegoodapps.co/jobs/0d34a415-bfbc-4f04-addb-fafbbf1bb734/senior-customer-experience-pro-delivery-design-operations-mid-market-at-intuit) at [Intuit](https://career.thegoodapps.co/organizations/intuit) — San Diego, CA

## Roles similar to Customer Service Manager (367)

From [Account Manager](https://career.thegoodapps.co/occupations/account-manager), [Call Center Manager](https://career.thegoodapps.co/occupations/call-center-manager), [Call Center Supervisor](https://career.thegoodapps.co/occupations/call-center-supervisor), [Customer Experience Manager](https://career.thegoodapps.co/occupations/customer-experience-manager), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager), [Operations Manager](https://career.thegoodapps.co/occupations/operations-manager), [Retail Store Manager](https://career.thegoodapps.co/occupations/retail-store-manager), [Retail Store Supervisor](https://career.thegoodapps.co/occupations/retail-store-supervisor), [Technical Support Manager](https://career.thegoodapps.co/occupations/technical-support-manager), [Technical Support Supervisor](https://career.thegoodapps.co/occupations/technical-support-supervisor).

- [Retail Store Manager](https://circlek.wd3.myworkdayjobs.com/en-US/CircleKStoreJobs/job/Store-4700075-Louisville-KY/Retail-Store-Manager_R619906) at [Circle K](https://career.thegoodapps.co/organizations/circle-k) — Louisville, KY (listed on Circle K's own careers site)
- [Operations Manager](https://toryburch.wd1.myworkdayjobs.com/en-US/toryburchcareers/job/Mercedes-Texas/Operations-Manager_R0028584) at [Tory Burch](https://career.thegoodapps.co/organizations/tory-burch) — Mercedes, TX (listed on Tory Burch's own careers site)
- [Account Manager](https://uhaul.wd1.myworkdayjobs.com/en-US/UhaulJobs/job/Phoenix-Arizona/Account-Manager_R254395) at [U-Haul](https://career.thegoodapps.co/organizations/u-haul) — Phoenix, AZ (listed on U-Haul's own careers site)
- [Customer Success Manager](https://rockwellautomation.wd1.myworkdayjobs.com/en-US/External_Rockwell_Automation/job/Katowice-Poland/Customer-Success-Manager_R26-3394-1) at [Rockwell Automation](https://career.thegoodapps.co/organizations/rockwell-automation) (listed on Rockwell Automation's own careers site)
- [Account Manager](https://taylor.wd1.myworkdayjobs.com/en-US/External/job/Duluth-GA---Taylor-Print--Visual-Impressions-Inc/Account-Manager_R28524) at [Taylor Corporation](https://career.thegoodapps.co/organizations/taylor-corporation) (listed on Taylor Corporation's own careers site)
- [Operations Manager](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/IL---Champaign/Operations-Manager_R1034366) at [Longs Drugs](https://career.thegoodapps.co/organizations/longs-drugs) — Champaign, IL (listed on Longs Drugs's own careers site)
- [Operations Manager](https://kohls.wd504.myworkdayjobs.com/en-US/kohlscareers/job/Macon-DC-0875/Operations-Manager_R491920) at [Kohl's](https://career.thegoodapps.co/organizations/kohl-s) — Macon DC (0875) (listed on Kohl's's own careers site)
- [Operations Manager](https://jll.wd1.myworkdayjobs.com/en-US/jllcareers/job/Wilson-NC/Operations-Manager_REQ532329) at [JLL](https://career.thegoodapps.co/organizations/jll) — Wilson, NC (listed on JLL's own careers site)
- [Store Manager - Newbury](https://career.thegoodapps.co/jobs/ded92551-8d03-4241-bc51-1c3764a67668/store-manager-newbury-at-rothy-s) at [Rothy's](https://career.thegoodapps.co/organizations/rothy-s) — Full-time, Boston, MA, $35 – $39 / hour
- [Customer Success Manager](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/All-Florida-United-States-of-America/Customer-Success-Manager_1208321-2) at [Juniper Networks](https://career.thegoodapps.co/organizations/juniper-networks) — All, Florida, United States of America (listed on Juniper Networks's own careers site)

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