# Customer Experience Manager

Occupation

Canonical page: https://career.thegoodapps.co/occupations/customer-experience-manager

A Customer Experience Manager owns the end-to-end quality of how customers interact with a company, building customer journey maps to identify friction points across sales, support, and product touchpoints. They track sentiment and loyalty through customer feedback and NPS management, mine CRM software like Salesforce and broader data analysis to spot trends, and rely on cross-functional leadership to align marketing, product, and support teams around experience improvements. This role is typically found in mid-to-large consumer or SaaS companies and is held by someone with a background in customer service, marketing, or operations who thinks analytically about the customer lifecycle.

Top skills: [Customer Journey Mapping](https://career.thegoodapps.co/skills/customer-journey-mapping), [Data Analysis](https://career.thegoodapps.co/skills/data-analysis)

## Career ladder

- Often comes from: [Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager)
- Often leads to: [Customer Service Director](https://career.thegoodapps.co/occupations/customer-service-director)

## Similar roles

[Account Manager](https://career.thegoodapps.co/occupations/account-manager), [Call Center Manager](https://career.thegoodapps.co/occupations/call-center-manager), [Call Center Supervisor](https://career.thegoodapps.co/occupations/call-center-supervisor), [Community Manager](https://career.thegoodapps.co/occupations/community-manager), [CRM Manager](https://career.thegoodapps.co/occupations/crm-manager), [Customer Service Director](https://career.thegoodapps.co/occupations/customer-service-director), [Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Service Managers](https://career.thegoodapps.co/occupations/customer-service-managers), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager), [Customer Support Advisor](https://career.thegoodapps.co/occupations/customer-support-advisor), [Technical Support Director](https://career.thegoodapps.co/occupations/technical-support-director)

## Open Customer Experience Manager roles (2)

- [Customer Experience Manager](https://career.thegoodapps.co/jobs/3300fed2-802f-4f7b-98bd-220dbb15837a/customer-experience-manager-at-the-home-depot) at [The Home Depot](https://career.thegoodapps.co/organizations/the-home-depot) — HAYSKS STORE - 2221
- [Senior Customer Experience Pro (Delivery Design & Operations - Mid-Market](https://career.thegoodapps.co/jobs/0d34a415-bfbc-4f04-addb-fafbbf1bb734/senior-customer-experience-pro-delivery-design-operations-mid-market-at-intuit) at [Intuit](https://career.thegoodapps.co/organizations/intuit) — San Diego, CA

## Roles similar to Customer Experience Manager (219)

From [Account Manager](https://career.thegoodapps.co/occupations/account-manager), [Call Center Manager](https://career.thegoodapps.co/occupations/call-center-manager), [Call Center Supervisor](https://career.thegoodapps.co/occupations/call-center-supervisor), [Community Manager](https://career.thegoodapps.co/occupations/community-manager), [CRM Manager](https://career.thegoodapps.co/occupations/crm-manager), [Customer Service Director](https://career.thegoodapps.co/occupations/customer-service-director), [Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Service Managers](https://career.thegoodapps.co/occupations/customer-service-managers), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager), [Customer Support Advisor](https://career.thegoodapps.co/occupations/customer-support-advisor), [Technical Support Director](https://career.thegoodapps.co/occupations/technical-support-director).

- [Customer Service Manager](https://cranecompany.wd5.myworkdayjobs.com/en-US/Careers/job/23000-USA2012-AE-Auburn/Customer-Service-Manager_JR102354) at [Crane Co.](https://career.thegoodapps.co/organizations/crane-co) — 23000-USA2012 AE Auburn (listed on Crane Co.'s own careers site)
- [Customer Service Manager](https://eofd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/746607/apply) at [Albertsons](https://career.thegoodapps.co/organizations/albertsons) — Scottsdale, AZ (listed on Albertsons's own careers site)
- [Account Manager](https://uhaul.wd1.myworkdayjobs.com/en-US/UhaulJobs/job/Phoenix-Arizona/Account-Manager_R254395) at [U-Haul](https://career.thegoodapps.co/organizations/u-haul) — Phoenix, AZ (listed on U-Haul's own careers site)
- [Customer Success Manager](https://rockwellautomation.wd1.myworkdayjobs.com/en-US/External_Rockwell_Automation/job/Katowice-Poland/Customer-Success-Manager_R26-3394-1) at [Rockwell Automation](https://career.thegoodapps.co/organizations/rockwell-automation) (listed on Rockwell Automation's own careers site)
- [Account Manager](https://taylor.wd1.myworkdayjobs.com/en-US/External/job/Duluth-GA---Taylor-Print--Visual-Impressions-Inc/Account-Manager_R28524) at [Taylor Corporation](https://career.thegoodapps.co/organizations/taylor-corporation) (listed on Taylor Corporation's own careers site)
- [Customer Success Manager](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/All-Florida-United-States-of-America/Customer-Success-Manager_1208321-2) at [Juniper Networks](https://career.thegoodapps.co/organizations/juniper-networks) — All, Florida, United States of America (listed on Juniper Networks's own careers site)
- [Account Manager](https://landolakes.wd1.myworkdayjobs.com/en-US/LandOLakes/job/Virtual-USA/Account-Manager_R-40364) at [Land O'Lakes](https://career.thegoodapps.co/organizations/land-o-lakes) (listed on Land O'Lakes's own careers site)
- [Customer Success Manager](https://monotype.wd1.myworkdayjobs.com/en-US/Monotype/job/Woburn-MA/Customer-Success-Manager_R0004867) at [Extensis](https://career.thegoodapps.co/organizations/extensis) — Woburn, MA (listed on Extensis's own careers site)
- [Account Manager](https://jobs.ashbyhq.com/render/54aaceee-1aa8-4f47-a77c-9f9597a99903/application) at [Render](https://career.thegoodapps.co/organizations/render) — Remote: United States, $185,000 – $240,000 (listed on Render's own careers site)
- [Customer Success Manager](https://jobs.ashbyhq.com/Rasa/61aa5d7a-f202-47e1-a83a-35c09315b892/application) at [Rasa](https://career.thegoodapps.co/organizations/rasa) — Remote - USA, $85,000 – $128,000 (listed on Rasa's own careers site)

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