# Call Center Manager

Occupation

Canonical page: https://career.thegoodapps.co/occupations/call-center-manager

A Call Center Manager oversees the daily operations of a customer service or support center, managing staffing schedules through workforce management software and monitoring service levels via CRM systems. They set and track KPIs such as average handle time, first-call resolution, and customer satisfaction, using performance metrics analysis to coach underperforming agents. Strong team leadership and conflict resolution skills are critical, as the role involves managing large groups of frontline representatives and resolving escalated customer complaints.

Top skills: [Conflict Resolution](https://career.thegoodapps.co/skills/conflict-resolution), [Team Leadership](https://career.thegoodapps.co/skills/team-leadership)

## Career ladder

- Often comes from: [Call Center Supervisor](https://career.thegoodapps.co/occupations/call-center-supervisor)
- Often leads to: [Customer Service Director](https://career.thegoodapps.co/occupations/customer-service-director)

## Similar roles

[Customer Experience Manager](https://career.thegoodapps.co/occupations/customer-experience-manager), [Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager), [Operations Manager](https://career.thegoodapps.co/occupations/operations-manager), [Operations Supervisor](https://career.thegoodapps.co/occupations/operations-supervisor)

## Open Call Center Manager roles (1)

- [Manager - Insurance Call Center (FINRA certified)](https://career.thegoodapps.co/jobs/1de0adc0-dd18-4c17-a383-bcd54fc6fe87/manager-insurance-call-center-finra-certified-at-dxc-technology) at [DXC Technology](https://career.thegoodapps.co/organizations/dxc-technology)

## Roles similar to Call Center Manager (207)

From [Customer Experience Manager](https://career.thegoodapps.co/occupations/customer-experience-manager), [Customer Service Manager](https://career.thegoodapps.co/occupations/customer-service-manager), [Customer Success Manager](https://career.thegoodapps.co/occupations/customer-success-manager), [Operations Manager](https://career.thegoodapps.co/occupations/operations-manager), [Operations Supervisor](https://career.thegoodapps.co/occupations/operations-supervisor).

- [Customer Service Manager](https://cranecompany.wd5.myworkdayjobs.com/en-US/Careers/job/23000-USA2012-AE-Auburn/Customer-Service-Manager_JR102354) at [Crane Co.](https://career.thegoodapps.co/organizations/crane-co) — 23000-USA2012 AE Auburn (listed on Crane Co.'s own careers site)
- [Operations Manager](https://toryburch.wd1.myworkdayjobs.com/en-US/toryburchcareers/job/Mercedes-Texas/Operations-Manager_R0028584) at [Tory Burch](https://career.thegoodapps.co/organizations/tory-burch) — Mercedes, TX (listed on Tory Burch's own careers site)
- [Customer Service Manager](https://eofd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/746607/apply) at [Albertsons](https://career.thegoodapps.co/organizations/albertsons) — Scottsdale, AZ (listed on Albertsons's own careers site)
- [Customer Success Manager](https://rockwellautomation.wd1.myworkdayjobs.com/en-US/External_Rockwell_Automation/job/Katowice-Poland/Customer-Success-Manager_R26-3394-1) at [Rockwell Automation](https://career.thegoodapps.co/organizations/rockwell-automation) (listed on Rockwell Automation's own careers site)
- [Operations Supervisor](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/00210---Rhode-Island-CVS-Pharmacy-LLC/Operations-Supervisor_R1034017) at [Longs Drugs](https://career.thegoodapps.co/organizations/longs-drugs) — 00210 - Rhode Island CVS Pharmacy, L.L.C. (listed on Longs Drugs's own careers site)
- [Operations Supervisor](https://oceanspray.wd5.myworkdayjobs.com/en-US/OceanSprayJobs/job/Tomah-WI/Operations-Supervisor_R5387-1) at [Ocean Spray](https://career.thegoodapps.co/organizations/ocean-spray) — Tomah, WI (listed on Ocean Spray's own careers site)
- [Operations Manager](https://kohls.wd504.myworkdayjobs.com/en-US/kohlscareers/job/Macon-DC-0875/Operations-Manager_R491920) at [Kohl's](https://career.thegoodapps.co/organizations/kohl-s) — Macon DC (0875) (listed on Kohl's's own careers site)
- [Customer Success Manager](https://monotype.wd1.myworkdayjobs.com/en-US/Monotype/job/Woburn-MA/Customer-Success-Manager_R0004867) at [Extensis](https://career.thegoodapps.co/organizations/extensis) — Woburn, MA (listed on Extensis's own careers site)
- [Partner Operations & Systems Lead](https://career.thegoodapps.co/jobs/7bb6e856-583b-4abc-a589-01fa90a50214/partner-operations-systems-lead-at-supabase) at [Supabase](https://career.thegoodapps.co/organizations/supabase) — Full-time, Remote, US West
- [Operations Manager](https://adient.wd3.myworkdayjobs.com/en-US/External/job/Normal/Operations-Manager_R-29232) at [Adient](https://career.thegoodapps.co/organizations/adient) — Normal (listed on Adient's own careers site)

## People with this title (0)

No one holds this exact title here yet.