# Retail Operations Manager, TurboTax - NYC Metro

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/ffd661a3-bd9f-4cbc-a5aa-893379ccd5dc

Listed on Intuit's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: New York, NY
- Salary: 46 – 61 USD per hour

## Summary

Lead tax preparation centers in NYC, managing staff, customer experience, and store operations. This role suits retail managers who want to advance into operations leadership while supporting a mission around accessible financial services.

_Our summary, not Intuit's wording._

## Skills named

Microsoft Office

## Required

- 3+ years retail management, service industry leadership, or customer-facing leadership
- Prior experience as a people manager
- Proven success managing KPIs and operational benchmarks
- Experience handling escalated customer complaints

## Nice to have

- Extensive prior experience preparing individual tax returns
- Active credential: EA, CPA, or Practicing Attorney with strong tax preparation experience
- Deep understanding of taxes to support customer filings and guide tax professionals

Apply on Intuit's site: https://jobs.intuit.com/job/new-york/retail-operations-manager-turbotax-nyc-metro/27595/93513716176