# Senior Customer Success Manager

Hiring organization: [Epidemic Sound](https://career.thegoodapps.co/organizations/epidemic-sound)

Canonical page: https://career.thegoodapps.co/jobs/ff1853d7-f027-466d-a5e3-c2d58ccd01de

Listed on Epidemic Sound's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: New York, NY
- Remote: yes
- Salary: 114500 – 149000 USD per year

## Summary

A customer success leader role managing long-term relationships with large B2B clients in North America, driving renewal retention and product adoption across enterprise accounts. Suits experienced SaaS professionals who thrive on strategic account expansion and cross-functional coordination.

_Our summary, not Epidemic Sound's wording._

## Skills named

Salesforce

## Required

- 6+ years of sales or customer success experience
- B2B enterprise account management and growth experience
- Multi-brand rollout leadership across large enterprise customers
- Ability to build relationships quickly and navigate ambiguity
- Use of customer usage data to identify and mitigate churn risk

## Nice to have

- Experience with Salesforce or dedicated customer success platforms like Planhat, Totango, or Gainsight

Apply on Epidemic Sound's site: https://jobs.ashbyhq.com/epidemic-sound/42e580e3-91bc-4235-b206-fec7f159b389/application