# Customer Service Representative, HVAC

Hiring organization: [American International Group](https://career.thegoodapps.co/organizations/american-international-group)

Canonical page: https://career.thegoodapps.co/jobs/fefebecd-a495-41b7-b73c-3da3c015a860

Listed on American International Group's own careers site. Applications go to them directly.

- Employment type: full time
- Location: Jeffersonville, IN

## Summary

A customer service role supporting HVAC dealers and customers with warranty contract administration, claims guidance, and technical support. Ideal for someone with strong communication skills who enjoys problem-solving and learning about HVAC products and warranty processes.

_Our summary, not American International Group's wording._

## Skills named

Microsoft Excel, Microsoft Outlook, Microsoft Word

## Required

- Computer and software proficiency including MS Word, Outlook, Excel, and CRM systems
- Excellent written and verbal communication skills
- Customer-oriented approach with empathy and patience
- Effective interpersonal skills
- Ability to meet consistent deadlines
- Work independently and collaboratively
- Manage multiple tasks simultaneously
- Maintain strong organizational skills
- Professional demeanor in all situations
- Ability to explain technical information clearly
- Remain calm and courteous under stress
- Proactive interest in learning about products and processes

## Nice to have

- Prior HVAC experience
- Prior warranty industry experience
- Prior insurance experience
- Background in customer service excellence
- Experience managing multiple concurrent projects
- Strong record-keeping skills

Apply on American International Group's site: https://aig.wd1.myworkdayjobs.com/en-US/aig/job/IN-Jeffersonville/Customer-Service-Representative--HVAC_JR2600836