# Director, Global Customer Success

Hiring organization: [StubHub](https://career.thegoodapps.co/organizations/stubhub)

Canonical page: https://career.thegoodapps.co/jobs/fe420ee4-48b3-4ae2-99ca-c89a3dc7db82

Listed on StubHub's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Director
- Location: Atlanta, GA
- Salary: 225000 – 250000 USD per year

## Summary

Lead StubHub's global customer service operations as a director overseeing managers and agents across multiple continents, driving strategic improvements to customer satisfaction and operational metrics while managing organizational culture and change. This role suits experienced operations leaders who excel at building high-performing teams, making data-driven decisions, and thriving in fast-paced environments.

_Our summary, not StubHub's wording._

## Skills named

Data Analysis

## Required

- 10+ years operations leadership experience
- Lead large-scale global operations teams (300K+ contacts/month)
- Strategic leadership and organizational design capability
- Change management and transformation experience
- Data-driven decision making
- Performance management and KPI tracking
- Advanced communication skills (verbal and written)
- Problem-solving and decisive decision-making
- Ability to coach and develop senior leadership
- Customer-focused mindset

## Nice to have

- Customer service industry experience
- Experience with workforce management tools and platforms
- International operations exposure

Apply on StubHub's site: https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4929239101