# Senior Implementation Consultant, CCAAS

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/fd71cee2-cb72-478d-9d41-3992bae44512

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Senior

## Summary

A senior-level role managing full-cycle implementations of contact center software for large enterprise clients, mentoring junior consultants, and serving as the primary technical advisor throughout complex deployments. This suits someone with deep experience deploying voice and non-voice contact center platforms who can handle strategic architecture decisions and build executive relationships.

_Our summary, not Sprinklr's wording._

## Skills named

Amazon Connect, Groovy, JavaScript, RingCentral, Salesforce Service Cloud, SIP, TCP/IP, VoIP Systems, WebRTC, Wireshark

## Required

- 3+ years deploying Voice and Non-Voice contact center applications
- Led complex implementation projects in CCaaS, UCaaS, or CPaaS
- Deep knowledge of voice technologies and protocols
- Platform configuration and system architecture skills
- API integration experience
- CRM integration experience with Salesforce Service Cloud
- English language proficiency

## Nice to have

- Development experience with Groovy or JavaScript for integrations
- VoIP troubleshooting experience

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/India---Karnataka---Bangalore/Sr-Implementation-Consultant_111806-JOB-1