# Head of Programmatic Customer Success

Hiring organization: [Menlo Ventures Portfolio](https://career.thegoodapps.co/organizations/menlo-ventures-portfolio)

Canonical page: https://career.thegoodapps.co/jobs/fd40379c-d7e2-42eb-a201-ca8714c5ebb9

Listed on Menlo Ventures Portfolio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Management
- Location: New York, NY
- Salary: 365000 – 435000 USD per year

## Summary

Lead the creation and operation of Anthropic's first programmatic customer success function, designing scalable digital journeys and AI-powered engagement plays to drive widespread Claude adoption across a broad customer base. This role suits leaders with proven experience building lifecycle and product-led growth motions at scale who thrive designing systems from scratch in a fast-moving environment.

_Our summary, not Menlo Ventures Portfolio's wording._

## Required

- Proven leadership building programmatic, digital, lifecycle, or product-led growth motions at significant scale with direct ownership of adoption or activation outcomes
- Track record of building scalable systems from the ground up, not managing existing ones
- Strong cross-functional instincts and ability to influence without direct authority
- Data-driven decision-making with experience designing experiments to measure behavior change
- Experience managing and developing teams

## Nice to have

- Background in multiple areas such as digital/PLG, partner ecosystems, lifecycle marketing, or scaled customer success
- Hands-on experience with AI-powered workflows or automation as a force multiplier
- Experience at fast-growing technology companies where playbooks were still being developed
- Familiarity with tiered coverage models and high-touch to low-touch handoffs

Apply on Menlo Ventures Portfolio's site: https://job-boards.greenhouse.io/anthropic/jobs/5446607008