# Sr. Manager, Customer Success Analytics (Remote)

Hiring organization: [CrowdStrike](https://career.thegoodapps.co/organizations/crowdstrike)

Canonical page: https://career.thegoodapps.co/jobs/fb81a4ce-0192-4cf2-805d-fdfb7ea16b94

Listed on CrowdStrike's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: USA - Remote
- Remote: yes
- Salary: 145000 – 220000 USD per year

## Summary

Lead a cybersecurity company's customer success analytics function as a senior manager, building data architecture and mentoring teams to transform customer metrics into strategic business insights. This role suits experienced analytics leaders comfortable navigating large-scale SaaS organizations who can bridge technical depth with executive communication.

_Our summary, not CrowdStrike's wording._

## Skills named

Google BigQuery, Snowflake, SQL, Tableau

## Required

- 10+ years in Business Intelligence or Analytics with customer success domain expertise and leadership roles in high-growth B2B SaaS
- Deep understanding of SaaS metrics (ARR, NRR, GRR, Churn, CLV)
- Proficiency in data architecture and engineering oversight including Snowflake, BigQuery, ETL/ELT
- SQL proficiency for querying and ad hoc analysis
- Advanced experience with BI tools like Tableau and CRM Analytics
- Executive communication skills with track record influencing VP-level stakeholders
- Ability to lead organizational change and drive cross-functional alignment on KPIs
- Bachelor's degree in related discipline (Informatics, Computer Science, Economics, or Business)

## Nice to have

- Experience in analytics at a B2B security company
- Experience creating training materials and designing analytics enablement strategy
- Master's degree

Apply on CrowdStrike's site: https://crowdstrike.wd5.myworkdayjobs.com/en-US/crowdstrikecareers/job/USA---Remote/Sr-Manager--Customer-Success-Analytics--Remote-_R29360