# Customer Care Representative II/III

Hiring organization: [Elevance Health](https://career.thegoodapps.co/organizations/elevance-health)

Canonical page: https://career.thegoodapps.co/jobs/fb36128e-072e-4b11-8248-d45d09ed0cba

Listed on Elevance Health's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: Columbus, GA

## Summary

A customer service representative role at an insurance company handling member inquiries about policies and claims via phone, mail, and in person. This position suits experienced customer service professionals seeking a structured on-site role in the insurance or healthcare industries.

_Our summary, not Elevance Health's wording._

## Required

- High school diploma or equivalent
- 1 year of company experience in automated customer service (CCR II) or 3 years (CCR III)
- Ability to work on-site Monday-Friday 8am-8pm
- Reside within 30-40 minutes of Midland, GA office
- 100% attendance during 8-week training period

## Nice to have

- Majority of day spent on phone
- Ability to work from home with hard-wired internet and quiet workspace
- Empathetic with passion for serving others
- Strong problem-solving and multi-tasking abilities
- Flexibility and willingness to learn quickly
- Strong oral, written, and interpersonal communication skills (for URAC accredited areas)

Apply on Elevance Health's site: https://elevancehealth.wd1.myworkdayjobs.com/en-US/ANT/job/GA-COLUMBUS-6087-TECHNOLOGY-PKWY/Customer-Care-Representative-II-III_JR203063