# Sr. Principal Professional Services Consultant

Hiring organization: [Genesys](https://career.thegoodapps.co/organizations/genesys)

Canonical page: https://career.thegoodapps.co/jobs/fb169f7a-2979-4ab8-8abd-1e8d1d550ab6

Listed on Genesys's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Lead / Staff / Principal
- Salary: 135600 – 238600 USD per year

## Summary

This senior-level role leads the design and delivery of enterprise-scale customer experience solutions using the Genesys platform, working across voice, digital, and AI channels for global organizations. It suits architects and technical leaders with deep cloud and telecommunications expertise who thrive managing complex stakeholder relationships and guiding cross-functional teams through multi-cloud transformations.

_Our summary, not Genesys's wording._

## Skills named

Amazon Web Services (AWS), C#, CI/CD, DevOps, Docker, Genesys Cloud, Google Cloud, Java, Kubernetes, Microsoft Azure, SIP, Terraform

## Required

- Bachelor's degree in Engineering, Information Technology, or related field
- 8+ years delivering complex enterprise software or cloud-based solutions
- Customer-facing experience managing complex stakeholder relationships
- Expertise in AWS, Azure, or Google Cloud
- Deep knowledge of Docker and Kubernetes containerization
- SIP and voice technology experience
- Omnichannel customer experience platform expertise
- Ability to design scalable architectures for distributed systems
- Strong problem-solving and debugging skills in complex environments
- Agile methodology experience
- Excellent communication with technical and business audiences

## Nice to have

- Genesys platform experience (Genesys Engage, Genesys Cloud, multi-cloud deployments)
- DevOps practices including CI/CD pipelines and infrastructure as code
- Terraform experience with Genesys Cloud
- API management and cloud security knowledge
- Programming or scripting in Java, C#, or similar languages
- Experience designing reusable tools, utilities, or frameworks
- Understanding of enterprise integration patterns and large-scale system deployments

Apply on Genesys's site: https://genesys.wd1.myworkdayjobs.com/en-US/Genesys/job/Indiana-USA/Sr-Principal-Professional-Services-Consultant_JR111904-1