# Principal Solutions Architect - CCaaS

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/fad35507-e49c-44bd-85cf-ecafa0f208a3

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Principal

## Summary

This role leads architectural strategy for Sprinklr's largest enterprise customers, defining standards for AI-driven contact center and omnichannel platforms while mentoring the broader solutions architecture team. It suits senior technologists with deep enterprise software experience who want to influence product direction and work at the executive level.

_Our summary, not Sprinklr's wording._

## Skills named

Artificial Intelligence (AI), Cloud Architecture, Data Architecture, Machine Learning, Multi-Cloud

## Required

- Bachelor's degree in Computer Science, Mathematics, or Engineering
- 15+ years of enterprise architecture and data architecture experience
- 15+ years in Contact Center/UC environments
- 5+ years leading CCaaS software architecture at scale
- Deep expertise in AI, automation, and machine learning
- Leadership experience with multi-cloud and hybrid cloud architectures
- Real-time data architecture expertise
- Executive presence and strategic influence

## Nice to have

- Master's degree

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/Spain---Madrid/Principal-Solutions-Architect---CCaaS_113254-JOB