# Director, Cardholder Services, Global Servicing

Hiring organization: [Mastercard](https://career.thegoodapps.co/organizations/mastercard)

Canonical page: https://career.thegoodapps.co/jobs/fa11a01d-f9f9-4af0-9824-8323840cb246

Listed on Mastercard's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Director
- Location: Miami, FL
- Salary: 156000 – 265000 USD per year

## Summary

This role leads the development and execution of Mastercard's global strategy for premium cardholder services, focusing on creating differentiated, digital-first experiences that drive revenue and customer loyalty across markets. It suits an experienced leader comfortable navigating complex matrix organizations and translating customer insights into scalable servicing innovations.

_Our summary, not Mastercard's wording._

## Skills named

Digital Transformation, P&L Management, Product Strategy

## Required

- Proven experience in strategy, product management, or customer experience transformation with measurable business results
- Strong understanding of affluent and premium customer needs and ability to translate into differentiated servicing
- Track record of owning and managing P&L performance and identifying growth opportunities
- Experience leading digital and omnichannel servicing innovations
- Exceptional stakeholder management and influencing skills across complex matrix organizations
- Ability to build and lead high-performing teams

## Nice to have

- Experience with emerging technologies and alternative support channels like Live Chat, WhatsApp, SMS, and AI-driven capabilities
- Familiarity with payment processing or financial services industry

Apply on Mastercard's site: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Miami-Florida/Director--Cardholder-Services--Global-Servicing_R-286586-1