# Customer Success Manager (CSM) SAP Next Gen - SAP Academy for Customer Success - Palo Alto (Hybrid)

Hiring organization: [SAP](https://career.thegoodapps.co/organizations/sap)

Canonical page: https://career.thegoodapps.co/jobs/f9f14a49-57c4-44c1-9b59-44900364c119

Listed on SAP's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Palo Alto, CA
- Salary: 78000 – 180700 USD per year

## Summary

This is an entry-level Customer Success Manager role within SAP's structured Academy program, designed for early-career professionals to learn SAP's solutions while supporting customers in their digital transformation journey. The role combines classroom training with field mentoring over ten months, then transitions to direct customer-facing CSM work, making it ideal for someone with customer-support or consulting background who wants structured career development in enterprise software.

_Our summary, not SAP's wording._

## Skills named

Artificial Intelligence, SAP S/4HANA, SAP SuccessFactors

## Required

- 2–3 years of experience in customer support, consulting, or account management
- Ability to deliver strategic guidance and drive customer success
- English proficiency for global engagement
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness
- Understanding of AI fundamentals and applications

## Nice to have

- Knowledge of SAP Finance & Spend Management solutions
- Knowledge of SAP SuccessFactors and HR processes
- Knowledge of SAP Supply Chain Management
- Knowledge of SAP Customer Experience platforms
- Knowledge of SAP Business Transformation Management
- Experience with data management and analytics
- Business acumen in specific industries

Apply on SAP's site: https://jobs.sap.com/job/Palo-Alto-Customer-Success-Manager-%28CSM%29-SAP-Next-Gen-SAP-Academy-for-Customer-Success-Palo-Alto-%28Hybrid%29-CA-94304/1415512733/