# Technical Operations Support Analyst

Hiring organization: [Bend Studio](https://career.thegoodapps.co/organizations/bend-studio)

Canonical page: https://career.thegoodapps.co/jobs/f7c0eb8b-d3af-4360-aac1-a03dc99f0311

Listed on Bend Studio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Junior
- Location: Aliso Viejo, CA

## Summary

Support the operational backbone of a global cloud gaming platform by handling support requests, maintaining procedures, and identifying efficiency improvements. This role suits someone early in their IT career who wants hands-on experience in infrastructure operations and is ready to grow into cloud or site reliability engineering.

_Our summary, not Bend Studio's wording._

## Skills named

Amazon Web Services (AWS), Bash (Scripting), Confluence, Google Cloud, Jira, Linux, PowerShell, Python, ServiceNow

## Required

- 1–3 years in Information Technology, Technical Support, Operations Support, or related field
- Understanding of computer systems, operating systems, networking concepts, and troubleshooting
- Experience with ticketing systems or service request management
- Ability to follow documented procedures with attention to detail
- Strong written and verbal communication
- Strong organizational skills and attention to detail
- Ability to work effectively in a team
- Demonstrated commitment to learning and professional growth
- Ownership and accountability for assigned work
- Ability to manage multiple priorities
- Willingness to work flexible schedules including evenings, weekends, and holidays

## Nice to have

- Linux operating systems and command-line experience
- Hardware, software, or infrastructure troubleshooting experience
- Familiarity with Jira, Confluence, ServiceNow, or similar platforms
- Exposure to AWS or Google Cloud
- Experience supporting SLA-bound operational environments
- Basic scripting in PowerShell, Bash, Python, or similar
- Coursework, certifications, or training in IT, Computer Science, Networking, or related fields
- Familiarity with monitoring, alerting, or observability tools
- Participation in process improvement or operational efficiency initiatives

Apply on Bend Studio's site: https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal/jobs/6117388004