# Experience Strategy Manager

Hiring organization: [Bend Studio](https://career.thegoodapps.co/organizations/bend-studio)

Canonical page: https://career.thegoodapps.co/jobs/f6f628d3-d4f9-47ba-8054-2861184c5fd7

Listed on Bend Studio's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Mid
- Location: San Mateo, CA
- Salary: 131400 – 197200 USD per year

## Summary

This role shapes how PlayStation Plus subscribers experience personalization and engagement on PlayStation consoles and apps, balancing business growth with player satisfaction. You'll set the strategy for targeted experiences and member lifecycle journeys while bridging product development and business needs as the Experience team expands.

_Our summary, not Bend Studio's wording._

## Skills named

A/B Testing, Customer Journey Mapping, Microsoft Excel, PowerPoint

## Required

- 5+ years optimizing digital customer experiences
- Bachelor's degree or equivalent
- Experience with digital products and channels (websites, apps, email)
- Experience with personalization technology or customer journey mapping
- Cross-functional collaboration with Product and Engineering
- Proven ability to lead multi-stakeholder projects from ideation through delivery
- Data-driven mindset with measurement and analysis skills
- Customer-first mentality
- Strong presentation skills

## Nice to have

- Management consulting background
- Subscriptions industry experience

Apply on Bend Studio's site: https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal/jobs/6128632004