# Sr. Customer Success Manager - CCaaS

Hiring organization: [Sprinklr](https://career.thegoodapps.co/organizations/sprinklr)

Canonical page: https://career.thegoodapps.co/jobs/f6abd631-c240-443b-bcdf-dbc473bc432f

Listed on Sprinklr's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: United States - Texas - Remote
- Remote: yes
- Salary: 110000 – 183000 USD per year

## Summary

A senior customer success manager role focused on driving adoption and expansion of Sprinklr's customer experience platform with enterprise clients, working closely with customer stakeholders to realize business outcomes and identify growth opportunities. This role suits experienced customer success or technical account managers who excel at translating complex solutions into business impact and building strategic partnerships at scale.

_Our summary, not Sprinklr's wording._

## Skills named

Business Analytics, Marketing Automation

## Required

- 6+ years in customer success, technical account management, technology consulting, or solutions development
- Experience managing large-scale programs for Fortune 100 enterprise customers
- Ability to analyze customer usage data and health indicators to identify improvement opportunities
- Skill in explaining complex technical concepts in business-friendly language
- Exceptional communication and presentation skills across all organizational levels
- Willingness to travel 25-50% of the time
- Bachelor's degree or relevant equivalent experience

## Nice to have

- Knowledge of marketing automation, contact center, AI, or business analytics technologies
- Experience with digital transformation initiatives
- Project Management Professional certification (PMP, PMI-PMP, or LSS)
- Local to Dallas, TX area

Apply on Sprinklr's site: https://sprinklr.wd1.myworkdayjobs.com/en-US/careers/job/United-States---Texas---Remote/Sr-Customer-Success-Manager---CCaaS_112862-JOB