# AI Specialist

Hiring organization: [Wagmo](https://career.thegoodapps.co/organizations/wagmo)

Canonical page: https://career.thegoodapps.co/jobs/f60ea1fc-8d5c-4d66-a4dc-42650681c380

Listed on Wagmo's own careers site. Applications go to them directly.

- Seniority: Mid
- Location: Remote, East Coast Preferred
- Remote: yes
- Salary: 100000 – 120000 USD per year

## Summary

Wagmo seeks an AI specialist to manage and optimize their customer support and claims automation systems, tuning prompts and workflows while building more personalized bot interactions. This role suits someone comfortable with AI tools and APIs who wants to own the performance of live production systems without necessarily being a software engineer.

_Our summary, not Wagmo's wording._

## Skills named

Prompt Engineering, Zendesk

## Required

- 3+ years building and improving AI-powered workflows in customer service or operations
- Strong understanding of prompt design, workflow logic, and AI evaluation
- Experience with Zendesk AI or comparable service platform and comfort with APIs
- Diagnostic judgment to trace performance issues and determine next actions
- Ability to work across technical and non-technical teams

## Nice to have

- Coding experience
- Familiarity with emerging AI tools and techniques

Apply on Wagmo's site: https://jobs.ashbyhq.com/wagmo/4218cda2-67e0-48f6-b752-439e66894da8/application