# Senior Application Support Engineer

Hiring organization: [Bain Capital](https://career.thegoodapps.co/organizations/bain-capital)

Canonical page: https://career.thegoodapps.co/jobs/f36a0677-a2c2-42a9-b626-5d1bb0eda70e

Listed on Bain Capital's own careers site. Applications go to them directly.

- Seniority: Senior
- Location: Boston, MA
- Salary: 125000 – 145000 USD per year

## Summary

This role supports enterprise applications like Workday and Salesforce at a major investment firm, ensuring system stability and resolving production incidents. It suits experienced support engineers comfortable troubleshooting complex multi-system environments and collaborating across technical and business teams.

_Our summary, not Bain Capital's wording._

## Skills named

Amazon Web Services (AWS), Box, DocuSign, ITIL, Salesforce, Scripting, ServiceNow, SQL, Tableau, Workday

## Required

- 5–7 years application or production support in enterprise environments
- Hands-on Workday experience or willingness to obtain Workday certifications
- Strong analytical and troubleshooting skills for multi-system issues
- End-to-end incident management capability
- Cross-functional collaboration with development teams, business analysts, and vendors
- ITIL best practices experience
- Excellent communication and prioritization skills
- Proactive problem-solving focused on reducing recurring issues
- Self-motivated troubleshooting before escalation
- Strong time management for multiple support requests
- Ownership of case management and vendor coordination

## Nice to have

- Salesforce administration or data management experience
- Integration tools and job scheduler familiarity
- Scripting or BI tools experience
- AWS exposure
- SQL knowledge
- Financial services background
- Workday certifications

Apply on Bain Capital's site: https://baincapital.wd1.myworkdayjobs.com/en-US/External_Public/job/Boston/Senior-Application-Support-Engineer_REQ_108236-11