# Sr. Manager, Next Level Help, Intuit Enterprise Suite

Hiring organization: [Intuit](https://career.thegoodapps.co/organizations/intuit)

Canonical page: https://career.thegoodapps.co/jobs/f06e1320-5492-4006-b423-a351b03e3a48

Listed on Intuit's own careers site. Applications go to them directly.

- Employment type: full time
- Seniority: Senior
- Location: San Diego, CA
- Salary: 131000 – 221500 USD per year

## Summary

Lead Intuit's Tier 3 support function for the Enterprise Suite, resolving the most complex mid-market customer escalations while building the knowledge infrastructure that strengthens frontline support. This role combines operational leadership with product advocacy, requiring someone who can translate customer pain into engineering fixes while developing a high-performing team of technical experts.

_Our summary, not Intuit's wording._

## Skills named

NetSuite, QuickBooks, Sage Intacct

## Required

- 8+ years in customer support, success, or technical services leadership in SaaS or fintech
- 3+ years leading managers and managing across organizational levels
- Track record building or transforming a Tier 3 or escalation function with intake design and performance management
- Domain depth in mid-market or enterprise SaaS with exposure to multi-entity accounting, payroll, payments, or compliance workflows
- Ability to manage investigations and defect-to-fix lifecycles with Product and Engineering partners
- Data fluency translating operational metrics to financial outcomes
- Experience managing or partnering with BPO contact center partners at scale
- Strong executive communication skills for VP and SVP-level audiences
- Proven ability to recruit, develop, and retain specialized technical talent
- Bachelor's degree

## Nice to have

- Advanced degree, MBA, or equivalent leadership experience

Apply on Intuit's site: https://jobs.intuit.com/job/atlanta/sr-manager-next-level-help-intuit-enterprise-suite/27595/97197172640